PayGo Phones Business Manager

What you would be expected to do:

• Manage the recruitment, training and onboarding of new phone-selling agents specialised in selling Sun King phones or any other available brands
• Oversee the growth of the agent base of phone selling agents as per set goals in the annual operating rhythm
• Drive the categorisation of agents based on sales productivity and prioritise agents’ development

• Develop Strategic plans to achieve set Revenue goals on number of units of phone sold by month and year 
• Set up plans to grow and meet specific phone model goals, driving unique sales strategies aimed at growing each phone segment or model
• Work with the team to ensure optimum channel revenue growth by driving agent productivity 

• Ensure the overall phone portfolio achieves set Phones Quality of Sale goals
•  Develop strategies and interventions that will improve repayments by tracking the agent's portfolio repayment performance, default rates and at-risk accounts
• Streamline phone replacement and warranty processes to improve overall repayments and customer satisfaction.

• Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
• Frequent agent meeting and visits to improve engagement, work on resolutions and build relationships
• Ensure optimum stocking, achieving set inventory levels as well as adhering to set guidelines and processes.

• Work with the marketing team and plan for strategic activation and awareness campaigns to improve brand awareness and drive sales
• Engage the phone selling agents in planning daily localised activities that are relevant to area operations, strengths and abilities
• Plan for periodic campaigns and awards to motivate agents and improve channel growth and retention.

• Optimum staffing based on projected business growth and expansions
• Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
• Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals
• Mentoring the team and keeping them motivated for optimum performance and retention.

You might be a strong candidate if you:

• Hold a degree in a business-related field or have a minimum of six (8) years working in a field sales role in the FMCG, microfinance, banking or telecom industries. An MBA will be an advantage.
• A strong background in agent management and channel development with a bias towards devices.
• Are a strong team player with great people skills to mentor teams to deliver on expectations.
• Deep knowledge of both urban and peri-urban and rural markets.
• Basic digital literacy (CRM, stock tools).
• Strong communication and problem-solving abilities.
• Willingness to travel extensively (5 days/week in the field).
• Are comfortable working with MS Excel and PowerPoint.

What we offer (in addition to compensation and statutory benefits):

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.