Payment Operations Manager

Location Details: Remote, United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

This is an exciting opportunity to join as a Payment Operations Manager, leading the team responsible for powering billions in annual GCR through seamless payment acceptance on GoDaddy.com. You'll establish goals and coordinate daily operations while managing payment acceptance processes, optimization projects, and 3rd party vendor relations. The role drives bottom line impact by analyzing transaction data, identifying metric improvements, and collaborating with development teams on testing and experimentation. You'll lead and nurture your team members through direct feedback, fostering their growth and amplifying their impact to GoDaddy.

What you'll get to do...

• Lead and develop your team: Guide team members' professional growth, and foster a high-performing payment operations department.
• Drive strategic payment initiatives: Partner with analytics, product, and engineering teams to optimize payment routing, recurring billing, and performance while powering billions in annual GCR.
• Make critical operational decisions: Meet payment acceptance targets, maintain high operational standards, and ensure seamless transactions for GoDaddy customers.
• Develop insights and reporting: Create automated monitoring tools and present strategic insights to senior leadership to support data-driven decisions.
• Manage vendor relationships and quality assurance: Oversee critical external partnerships, coordinate detailed QA activities, and troubleshoot payment experimentation to maintain the highest standards.
• Champion customer-centricity: Frame team priorities from the customer perspective and implement feedback loops to optimize the payment experience.
• Collaborate cross-functionally: Work with leaders across departments to lead project teams that advance GoDaddy's payment capabilities and overall business objectives.

Your experience should include...

• 5+ years in operations or analytics, with 3+ years managing and developing high-performing teams.
• Data-driven decision maker with 5+ years extracting metrics, creating visualizations, and producing leadership-level reporting using advanced SQL and Excel.
• Proven experience establishing departmental standards, leading vendor relationships, and delivering high-impact projects that drive organizational goals.
• Strong technical acumen – ability to understand complex systems and translate technical concepts for diverse audiences.
• Collaborative influencer who partners cross-functionally, communicates effectively with senior leadership, and achieves shared goals under pressure.
• Strategic mindset with focus on continuous improvement, exceptional troubleshooting skills, and keen attention to detail.

You might also have...

• Experience in the payments industry, optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an ecommerce merchant, Acquirer, or scheme.
• Experience with corporate Accounting standards.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.