Lead a payroll operations team supporting multi-client PEO payrolls, ensuring accurate, compliant, and timely processing. Serve as escalation for complex issues, maintain payroll controls and tax compliance, drive process improvements, and partner with client service, HR, benefits, and accounting teams while supporting payroll systems and reporting.
Location: Houston, Texas
Department: Payroll Operations
OverviewWe are seeking an experienced Payroll Manager to lead payroll operations supporting a growing portfolio of clients and worksite employees within a Professional Employer Organization (PEO). This role oversees a team of payroll specialists responsible for delivering accurate, compliant, and timely payroll services across multiple pay frequencies.
The ideal candidate is a strong operational leader who thrives in a fast-paced environment, understands the complexity of multi-client payroll, and is passionate about delivering exceptional client service.
Key Responsibilities- Lead and develop a team of payroll specialists responsible for processing payroll across multiple clients and pay schedules.
- Ensure accurate, timely payroll processing and compliance with federal, state, and local regulations.
- Serve as an escalation point for complex payroll issues and client questions.
- Partner with client service, HR, benefits, and accounting teams to ensure a seamless client experience.
- Maintain strong internal controls related to payroll processing, funding, and payroll tax compliance.
- Drive operational improvements and help implement best practices across payroll operations.
- Support system utilization and reporting within payroll and CRM platforms.
- 5+ years of payroll experience, preferably in a PEO, multi-client payroll environment, or high-volume payroll operation
- 2+ years of leadership or team management experience
- Strong knowledge of payroll regulations and payroll tax fundamentals
- Excellent attention to detail and problem-solving ability
- Strong communication and client service skills
- Experience with HRIS/payroll systems and Microsoft Office
- Professional Employer Organization (PEO) experience
- Certified Payroll Professional (CPP) certification
- Microsoft Dynamics CRM
- myHR payroll platform (myHR 1.0 / myHR 2.0)
- Microsoft Office Suite
Our leaders embody our core values: Have Fun, Be Selective, Be Humble, No Surprises, and Want It. We operate in a fast-paced, collaborative environment focused on delivering exceptional service to our clients and their employees.
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