Payroll Services Supervisor

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Payroll Services Supervisor will be responsible for supervising the team of payroll employees whose primary responsibilities include processing, settlement and fulfillment of payroll and customer facing interaction to solve and/or triage customer initiated inquiries via the OneSource ticketing system for fulfillment, payroll, managed payroll role, and final settlement activities for multiple companies in an outsourcing environment. The Payroll Supervisor must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. The Payroll Supervisor will have the ability to coach and train the team of payroll employees to ensure the highest level of compliance in a best of class payroll environment. The Payroll Supervisor reports to the Sr. Payroll Services Manager. This is a tremendous opportunity for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

• Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner to other groups across OSV
• Train and mentor team members and identify development needs across the team, working with the manager to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Customer Team Manager, providing leadership, guidance and direction to team members in the absence of the manager
• Supervise escalated issues and provide direction.
• Collaborate with peers to establish best practices
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Oversight of workforce supervision to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Competencies

• Excellent oral and written communication, including presentation skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Qualifications

Education/Certification Requirement

High School diploma

Required

• At least 5 years of Payroll / Tax experience
• At least 3 years of people leadership experience
• PC literate, including Microsoft Office products

Preferred

• Associate degree
• FPC or CPP certification preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.