People Business Partner, Employee Relations Lead

Ready to be a Titan?

Maintaining a culture of trust, transparency, and high performance is paramount here at ServiceTitan. We're looking for a People Business Partner who can lead our employee relations and investigation efforts with both integrity and pragmatism. You'll ensure we address concerns fairly and quickly, protect our culture, and help leaders navigate sensitive situations—all while keeping the business moving forward. In addition to being the leader of Investigations, you will  also act as the dedicated People Business Partner to one of our departments.

This is not a traditional People Business Partner role.  This role is unique in that it is the first of its kind here at ServiceTitan and that you’d be operating in a dual capacity. While you will drive talent strategy for your assigned group, your primary mandate is to lead complex, sensitive employee investigations across the entire organization, ensuring we uphold our standards of conduct while maintaining the agility and speed our business demands.

What you'll do:

Primary Responsibilities: Employee Relations Lead (60-70%)

• Lead End-to-End Investigations: Lead efficient, proportionate investigations that get to the truth quickly while balancing employee experience, business continuity, and risk management. Orchestrate and conduct investigations into highly sensitive matters.

• Risk-Calibrated Decision Making: Apply sound business judgment to scope investigations appropriately—knowing when to dig deeper versus when you have enough information to act. Partner with leadership to implement solutions that resolve issues without creating unnecessary organizational disruption.

• Framework Development: Build and refine a scalable, proportionate investigation framework that balances consistency with flexibility. Develop documentation standards that capture what matters while keeping investigations moving efficiently.

• Collaborative Resolution: Partner closely with Legal and People Business Partners to evaluate findings, determine appropriate outcomes, and ensure consistent application of company policy and disciplinary actions.

• Trend Analysis & Proactive ER: Identify root causes and trends in employee relations issues across the company. Use data to develop proactive training and interventions that mitigate risk and improve the overall health of our culture.

Responsibilities: People Business Partner (30-40%)

• Strategic Thought Partnership: Provide strategic counsel and coaching to leaders as they build and scale high-performing, ambitious teams. Keep business outcomes at the center of all talent decisions and organizational moves.

• Trusted Advisor Across All Levels: Coach and advise throughout the organization on the full spectrum of people topics—change management, performance management, team dynamics, organizational design, rewards and recognition, and employee relations concerns.

• Relationship Builder: Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high-quality ownership and execution of outcomes.

• Proactive Program Leadership: Identify and drive organization-wide opportunities and initiatives that scale impact and meaningfully add value to our Titans and teams. Don't wait to be asked—see around corners and bring solutions to our Partner teams (Talent Management, Compensation, Operations).

• Cross-Functional Execution Partner: Lead, collaborate, and execute with the broader People Ops team to roll out all key people programs and processes including compensation reviews, DEI, Total Rewards, and Learning & Development programs for your assigned groups.

• Data-Driven Pattern Recognition: Leverage data to identify themes, surface insights, and influence solutions that address root causes rather than symptoms.

What you'll bring:

• A Pragmatic Problem-Solver and Neutral Arbitrator: You remain objective while understanding that investigations are a means to an end—not an end in themselves. You gather the facts needed to make sound decisions, know when you have enough information, and focus on outcomes that protect both people and the business. You possess the rare ability to remain objective under pressure. You are a "truth-seeker" who balances empathy with the need for rigorous, evidence-based conclusions.

• Proactive and Bias towards Action: You understand the high-velocity, ambiguous nature of working at a fast-moving company. You know the value of needing to prioritize effectively, anticipate challenges, and drive issues to resolution. You can leverage data, compliance knowledge, and project management skills to improve processes and deliver solutions.

• Experienced Investigator: You have a minimum of 5-10 years of combined experience in People Business Partnership and Employee Relations roles, with significant experience specific to complex employee relations and investigations.

• Superior Communicator: You are a master of both high-stakes verbal communication and precise, airtight written documentation. You understand  how to partner effectively cross-functionally. 

• High EQ and Excellent Judgment: You can navigate high-tension situations with grace, providing clear guidance to executives and employees alike while maintaining absolute confidentiality.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $125,700 USD - $168,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.