People Operations Specialist

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Broadvoice is seeking a detail-oriented and service-focused People Operations Specialist to support day-to-day HR operations and enhance the employee experience across the organization. This role plays a key part in managing employee inquiries, maintaining HRIS data accuracy and supporting People Team functions.

The ideal candidate thrives in a small, collaborative team environment and is passionate about delivering employee-centered experience while helping strengthen HR processes, infrastructure, and best practices.

KEY RESPONSIBILITIES

HR Operations & Employee Experience

• Responsible for first-level employee support for HR, Benefit and Payroll related inquiries.
• Monitor and respond to HR tickets ensuring timely, accurate, and service-oriented support.
• Escalate complex issues to appropriate people team members.
• Track common questions and assist in identifying opportunities for process improvement.

HRIS Administration

• Maintain accurate employee data within the HRIS system (employee records, job changes, compensation updates, etc.).
• Process employee lifecycle transactions including transfers, promotions, and terminations.
• Partner with HRBP and Payroll as needed on standard reporting, audits and needed analysis.
• Develop process documentation and surface system or workflow improvement opportunities.

People Team Support

• Provide administrative and operational support to HRBPs, Payroll Manager and Head of People.
• Support onboarding and offboarding related activities as needed.
• Partner on performance review cycles, engagement initiatives, and other people team projects.
• Provide partnership and support to Payroll function as needed.
• Support employee engagement events and culture initiatives.

QUALIFICATIONS

• 2–4 years of experience in HR, People Operations, or related supportive role.
• Experience working with HRIS platforms.
• Experience in a ticketing or shared services environment is a plus.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks and manage multiple deadlines.
• Strong written and verbal communication skills.
• Experience maintaining confidentiality and handling sensitive information with discretion.

Preferred Skills

• Experience supporting various HR projects.
• Understanding of CA/Non-CA HR compliance and employment practices.
• Collaborative mindset and willingness to learn.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.