Manage a portfolio of automotive dealer accounts to drive retention, software utilization, ROI, and revenue growth. Build relationships with dealer stakeholders, assess needs, create strategic action plans, resolve bottlenecks, support at-risk clients, conduct virtual engagements, and identify expansion and upsell opportunities. The role requires automotive digital retailing SaaS account management or consulting expertise, strong communication and persuasion skills, analytical discipline, and familiarity with dealership systems.
About AutoFi
AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase.
Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.
For more information, visit www.autofi.com.
About the Role
AutoFi’s Performance Advisors (PA) are the driving force behind client success and revenue optimization. Within our cutting-edge framework, fortified by an innovative dealer segmentation strategy, our advisors wield a powerful arsenal of resources and tools. Each performance advisor strategically aligns with our maturity model, propelling dealers forward to the next phase of automotive excellence.
As stewards of client retention and utilization, our PA's command a dedicated portfolio of accounts across various software applications. Embracing a high-stakes landscape, this role demands exceptional influence, decision-making prowess, strategic acumen, and the technical aptitude to swiftly resolve in-the-moment bottlenecks. Operating with unparalleled latitude, PA's bear the ultimate responsibility of ensuring ROI and measurable results for every AutoFi partner.
Does the prospect of being a PA sound exciting to you?
Responsibilities
- Strategic Client Retention: Employ extensive knowledge of AutoFi’s Product Suite to oversee and drive the progress and results of each assigned account within the portfolio. Ensure client utilization and harness our software to align seamlessly with clients’ multifaceted objectives.
- Relationship Building: Forge robust working relationships with stakeholders ranging from Dealers/Owners/Decision Makers to management and beyond.
- Needs Assessment and Strategic Planning: Conduct in-depth needs assessment reviews, crafting strategic plans of action to address identified opportunities and propel client success.
- Problem-Solving Mastery: Identify key barriers and core issues hindering clients from meeting business objectives. Apply problem-solving skills and strategic insight to creatively navigate situations and achieve client goals, including the ability to resolve in-the-moment bottlenecks.
- Client Engagement: Maintain relationships through a regular cadence of virtual screen share engagements, delivering valuable insights to clients.
- Risk Mitigation: Address ‘at-risk’ clients, formulating action plans to turnaround and retain the relationship.
- Revenue Generation: Drive additional business and revenue by capitalizing on existing accounts through store expansions and product upsells.
Qualifications
- Remote support, must have very good internet/home office set up.
- Automotive Digital Retailing SaaS Vendor Account Management or Consultant expertise required.
- Automotive Dealership experience in Sales, Finance preferred.
- Master of Persuasion: Unleash your assertiveness and persuasive prowess. We want someone who not only communicates but influences, shaping outcomes and leaving a lasting impact.
- Disciplined, systematic approach to work. Detail-oriented and analytical minds.
- Strong Work Ethic: Are you fueled by a relentless work ethic? We’re not just looking for employees; we’re seeking individuals who see challenges as opportunities and tackle them head-on.
- Tech Trailblazer: Highly computer literate? Google Suite and Microsoft Office are your daily companions, and you’re the first to embrace new technology and tools. Change is not a challenge; it’s your playground.
- Automotive Virtuoso: Navigate common DMS systems, F&I systems, and F&I tools with finesse. A proficient user of automotive CRM software, you’re not just familiar with the automotive world; you own it.
- Multitasking Marvel: Thrive in a dynamic, multitasking environment? Adjusting priorities on-the-fly isn’t a skill; it’s your second nature. Bring on the challenges; you’re ready for anything.
- Communication Maestro: Verbal, written, and presentation skills that captivate and resonate. Your words don’t just convey; they connect, build bridges, and foster relationships.
- Relationship Alchemist: Building connections isn’t a task; it’s an art. You’re not just a relationship builder; you’re an alchemist, turning every interaction into gold.
What's in it for you:
- We offer full training and a competitive total rewards package along with great benefits
- Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
- Flexible work hours
- Remote environment
- Competitive pay
- Visionary leadership team
- Growth opportunities within a dynamic culture
- Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
- Up to $1K per year for employee professional development
- Stock options - we are all owners!
Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits.
AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/
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