Lead efforts to maintain and uplift technology platforms and infrastructure. Oversee production operations and collaborate globally on system reliability and automation solutions.
As a Senior Platform Engineer at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms.
As a Senior Platform Engineer your role is to lead efforts and be responsible for both uplifting and maintaining our client’s evolving technology platforms, infrastructure, applications, and technology controls.
As a Senior Platform Engineer, the role will include both oversight for production operations of systems, as well as development/engineering of solutions to maximize system reliability & automation. You’ll work with a global team responsible for end-customer-facing, business-critical applications. You will partner with Infrastructure, SRE, and Development teams to identify issues and improve system reliability.
Your Responsibilities
- Coaching and mentoring fellow team members
- Handle deployments to AWS and Kubernetes platforms
- Provide support for the AWS and Kubernetes platforms, focusing on the customer-facing applications the team supports
- Manage mobile applications in the App and Play stores, including deployments
- Automate deployment processes and develop and refine infrastructure as code
- Work with a global team to ensure high availability and scalability within the platform
- Collaborate with SREs to resolve platform-related issues
- Use Splunk and similar tools to monitor and troubleshoot platform issues
- Handle content delivery by utilizing contentful templates
Qualifications
- Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer
- Superb written and oral communication skills
- Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog
- Experience with AWS, Kubernetes, and/or OpenShift
- Background in DevOps practices – Exposure to how pipelines are setup and how to debug issues if any error occurs as part of deployment
- Scripting experience with Python, Node.js, or TypeScript
- Good debugging skills to dig deep and figure out the root cause of the problem in quick turnaround time
- Experience with disaster recovery, business continuity planning, Linux, and shell scripting
- Possess a “Can Do” attitude, with a view to moving the business forward
- Demonstrated skill and passion for operational excellence and solution delivery
- Experience in applying compliance requirements, industry best practices, and external knowledge
Preferred Qualifications
- A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
- Consulting experience
- Deep background working in an Agile methodology
- Knowledge of cloud-native application architecture design patterns
- Proven ability to assist in leading small to medium-sized teams
- ITIL Foundation certification
- AWS, Azure, or GCP certifications
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