Supervise front desk operations and assist the Front Desk Manager to deliver courteous, efficient guest service, maximize room revenue and occupancy, handle VIP/special requests, oversee check-in/out, manage front desk systems, resolve guest issues, and perform Front Desk Agent duties while ensuring standards, emergency procedures, and team coordination.
Description
Job Summary
The Front Desk Supervisor is responsible for assisting the Front Desk Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy
1 year previous experience as a Front Desk supervisor in a full service hotel is required.
We offer an excellent benefits package which includes:
- Medical, dental, vision, prescription and life insurance
- Employer matched 401 K plan
- Vacation, holiday and sick pay
- Free Meals
- Free parking
- Outstanding team member discounts in all Hilton Family of Brands hotels
Requirements
Requirements
Job Duties & Functions
- Approach all encounters with guests and associates in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Be able to perform all duties of Front Desk Agent.
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Attend meetings as required by management.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
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