Lead planning, prioritization, governance, and execution for Unified Communications portfolio. Manage intake, cross-team dependencies, dashboards, and governance forums. Coach teams on Agile delivery, support executive prioritization, and improve delivery operating models using Jira/Confluence and portfolio reporting.
Portfolio Manager – Unified Communications
Requirements
Benefits
Empowering Businesses with Essential Communications
Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.
We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.
Your Role:
- Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
- Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
- Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
- Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
- Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
- Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
- Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
- Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
- Support planning and execution of programs and cross-team initiatives from initiation through delivery.
- Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.
Requirements
- 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
- Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
- Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
- Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
- Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
- Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
- Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
- Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
- Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.
Preferred Qualifications
- Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
- Experience supporting product organizations with recurring revenue and SaaS business models.
- SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
- Experience supporting global product and engineering organizations.
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Manage day-to-day sales operations and compliance: develop policies with compliance, maintain controls for commission calculations and payouts, audit payments, improve sales processes, oversee inter-departmental projects, and ensure operational efficiency and regulatory adherence.
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide physician-led utilization management and coverage determinations for members, document clinical reviews, engage in peer-to-peer discussions with providers, participate in clinical rounds, collaborate with internal teams, and support quality, cost-effectiveness, and policy interpretation. Serve on holiday/call rotations and ensure compliance with regulatory and accreditation requirements.
Top Skills:
ExcelMs WordOutlook
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Per diem Internal Medicine Hospitalist role requiring an MD/DO to provide inpatient clinical care. Candidates must have an undergraduate degree or equivalent experience and pass a pre-employment drug test. Role is with UnitedHealth Group / Kelsey Seybold focused on patient care within a hospital setting.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
