Principal Atlassian Consultant

Remote I U.S I Full time

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassian Practice. In this client-facing leadership role, you’ll guide enterprise organizations through large-scale Atlassian Cloud transformations, ESM implementations, and AI-enhanced delivery frameworks. You’ll act as a trusted advisor and hands-on technical leader—facilitating discovery workshops, designing solutions, leading delivery work streams, and mentoring teams of consultants.

This is both a strategic and execution-oriented role for someone who thrives at the intersection of process, technology, and people.

• 7+ years of consulting or enterprise Atlassian administration experience.
• Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments.
• Proven success in leading migrations, process transformations, or enterprise implementations.
• Strong organizational skills and ability to manage multiple parallel engagements.
• Exceptional written, verbal, and virtual facilitation skills.
  Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred.
• Bonus: experience with scripting (Groovy, Python, REST APIs) and third-party integrations.
  

• Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization.
• Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment.
• Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements.
• Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success.

• Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps.
• Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk).
• Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration.
• Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections.

• Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization.
• Understanding of Cloud architecture, data residency, and governance best practices.
• Working knowledge of SSO/SAML, identity management, and IdPs such as Okta, Azure AD, and Atlassian Guard.

• Deep understanding of Agile frameworks, DevOps, and project management practices, with the ability to advise clients on process optimization—not just tool configuration.
• Expertise in configuring Jira for Scaled Agile (SAFe, LeSS, Scrum@Scale), Portfolio Management, and Value Stream Management initiatives.
• Ability to translate complex client processes into clear, actionable Jira/Confluence configurations.

• Strong understanding of CI/CD pipelines and developer ecosystem integrations (e.g., GitHub, GitLab, Bitbucket, Jenkins, CircleCI, SonarQube).
• Ability to design traceable workflows from code commit through release, integrating development and operations teams via Atlassian tools.
• Familiarity with developer experience metrics and productivity automation.

• Familiarity with Atlassian Intelligence, Rovo agents, and generative AI tools such as Claude, GitHub Copilot, Cursor, ChatGPT, and others.
• Ability to design and advise on AI-augmented consulting practices—automating documentation, release notes, or Confluence content quality audits using AI.
• Passion for exploring how emerging AI tools enhance delivery velocity, governance, and collaboration.

• Serve as the primary client contact, managing expectations, communications, and measurable outcomes.
• Support presales and proposal development by contributing technical insight and delivery strategy.
• Coach, mentor, and elevate less senior consultants; foster knowledge sharing within Modus’s Atlassian practice.
• Represent Modus Create as a thought leader through webinars, conferences, or community contributions.

• Overlap with the US Eastern TimeZone daily is expected.
• Reliable high-speed internet is a must!

At Modus, a fast-growing, remote-first company, you’ll experience various exciting projects! Here’s a taste of what you might do:

• Giving back: Be an active participant through opportunities such as blog posts, open source contributions, and event speaking.
• Travel & connections: Meet fantastic people during our remote meet-ups! It’s all about collaboration and fun! Global environment and diversity at its best.
• Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies.
• Being a self starter:  Autonomy and proactivity are the key to succeed at Modus.
• Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world’s biggest brands.
• Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities. As Atlassian, GitHub partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you.

• Remote work with flexible working hours.
• Modus Global Office Program: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries. 
• Employee Referral Program.
• Client Referral Program. 
• Travel according to client or team needs.
• The chance to work side-by-side with thought leaders in emerging tech.
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role.

Additional benefits might apply contingent on your location.
By joining our team, you’ll be part of a winning squad that plays to each other’s strengths and celebrates every success together. Apply now and show us you’ve got what it takes to take your consulting skills to the next level with Modus Create!