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Information Technology
Lead strategic enterprise customer success: develop account plans and QBRs, drive adoption and ROI, forecast risk, manage renewals and upsells, coordinate onboarding/training with technical teams, advocate product priorities, and maintain strong renewal and growth metrics for global customers.
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Cloud • Information Technology • Consulting • Cybersecurity • Data Privacy
The Customer Success Manager ensures positive customer experiences, manages client lifecycles, upsells services, and fosters strong relationships with stakeholders.
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Cybersecurity
The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.
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Aidoc is recruiting a Principal Customer Success Manager in the United States. Join our team!
- Strategic Experience: 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
- SaaS Expertise: Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
- Executive Presence: Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders.
- Business Acumen: Strong ability to connect technology adoption with tangible business outcomes and ROI.
- Collaborative Leadership: Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
- Impact Mindset: History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
- Education: Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
