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Epicor

Principal Product Manager | Agentic AI

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Top Skills: Program And Portfolio Management
As Principal Agent Foundry Product Manager at Epicor, you will lead the strategic direction and execution of AI-powered agents that solve customers’ most complex challenges. You will work closely with customers—both on-site and virtually—to validate high-impact use cases and bring innovative agentic solutions to market. You will be responsible for shaping our long-term roadmap across LLMs, retrieval-augmented generation (RAG), and AI user experience. We are seeking applicants with a visionary mindset, deep technical acumen in AI, and a passion for customer-centered product innovation.

What you will be doing:

  • Define and drive the strategic roadmap for AI agents, ensuring alignment with customer needs and emerging technology trends

  • Lead cross-functional teams to validate use cases, prototype solutions, and deliver high-impact AI products

  • Manage the full lifecycle of AI product portfolios—from ideation through launch and iterative improvement

  • Prioritize enhancements and customer requests to maximize product ROI and market differentiation

  • Evaluate pricing strategies using customer value and ROI analysis to support scalable growth

  • Partner with Product Marketing to develop go-to-market strategies, including beta programs, sales enablement, and reference materials

  • Facilitate customer advisory meetings to gather insights and validate product direction

What you will likely bring:

  • 10+ years’ experience in product management with a strong track record in launching and scaling technology products

  • 2+ years’ experience in AI, machine learning, or related fields

  • Proven expertise in customer discovery, strategic road mapping, and lifecycle management

  • Advanced knowledge of AI/ML frameworks, algorithms, and technologies

  • Strong analytical and financial skills, including experience with ROI modeling and pricing strategy

  • Excellent leadership and communication skills across cross-functional teams

  • Familiarity with Agile methodologies and the software development lifecycle

What could set you apart:

  • Experience with SaaS and cloud platforms (AWS, Azure, GCP)

  • Hands-on experience with generative AI tooling, including prompt engineering, RAG, and evals

  • Familiarity with ERP systems and enterprise software environments

  • Exposure to data engineering concepts and ML frameworks like TensorFlow, PyTorch, or scikit-learn

  • Basic proficiency in programming languages such as Python or C#

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About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

  • Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. 

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Recruiter:

Matthew Brady, Shobhini Srinivas
HQ

Epicor Austin, Texas, USA Office

Just 15 minutes West of downtown, our office is right across the street from some of Austin's favorite local restaurants and easy to access from MOPAC

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

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