Principal Product Manager, Partner Platform

Job summary

We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners (including Managed Service Providers, Global System Integrators, Independent Software Vendors, and Value-Added Resellers).  This role will be the authoritative voice for partners inside the DigiCert one platform to translate the commercial, operational and technical needs of each partner type into durable platform capabilities and ensure that every platform component is built with partner requirements fully understood and correctly prioritized. This position will operate at the intersection of partner strategy, platform architecture, and go to market and will be the person every internal team comes to when the question is “what does this mean for our partners?”

DigiCert’s growth strategy is meaningfully partner dependent.  MSP's, GI, ISVs, and VARs are not just distribution channels - they are integration surfaces, deployment patterns, and co-innovation opportunities that place distinct and sometimes competing demands on the DigiCert® ONE platform. When the platform doesn't accommodate partner requirements, deals stall, renewals are at risk, and co-sell opportunities evaporate.  This role exists to close that gap by building and maintaining a deep authoritative understanding of each partner segments operational model, integration patterns, and platform requirements and translating that understanding into requirements that every team in the DigiCert organization builds too. 

This is a principal-level individual contributor role requiring strategic autonomy, strong cross-functional influence and diplomacy, the ability to crisply articulate partner platform strategy to external and internal stakeholders at all levels, from C-level to individual contributor. This role has a seat on the Platform Product Management team.

What you will do

The Principal Platform Product Manager, Partner Platform serves as the primary owner of Partner requirements on Platform at DigiCert. This role will design, plan and execute the Partner Platform initiative, with substantial contribution and stakes in several other Platform initiatives. This role will conduct internal and external research: customer requirements, market requirements, competitive research, all to inform strategic direction and priorities. They will establish a backlog of portfolio requirements that express dependencies on the Platform and actively maintain a prioritized stack-ranking to inform their executable roadmap and regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements for one or more major platform initiatives.  As the thought leader for Partner requirements, this role is responsible for constructing the vision and leading discussions with functional leadership across the organization to gain alignment. 

Outbound

• Own the collective partner vision for Platform, including strategy, planning, and execution - and share accountability for the outcome
• Serve as externally facing subject matter expert with partners audiences to gain deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, advisory counsels
• Serve as thought leader for partner requirements at DigiCert: meets with analysts to discuss market dynamics and competitive positioning, publish articles/white papers, post relevant content to engage with their external stakeholder community
• Works closely with Finance to develop Pricing and Packaging strategies
• Works closely with Marketing to develop GTM strategy, messaging, positioning and supporting artifacts

Inbound

• Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting and alerting; serve as subject matter expert for Partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation
• Leads the decomposition of strategic objectives into phased operational and tactical goals and measures that translates into platform implications (e.g. APIs, metering, lifecycle management, reporting, portal), and work with the teams in each of these areas establish requirements, align on priorities, and choreograph delivery
• Lead the discussion to set business priorities that feed into the planning and execution of Partner Platform in close collaboration with other product teams and functions to ensure alignment with the needs of the business.
• Responsible and accountable for the technical vision, strategy, planning and execution - and shares accountability for the outcome
• Work across all platform teams (e.g. Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution
• Be responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications
• Leads the buy/build assessment for platform components where appropriate, along with vendor assessment and proposal
• Owns the technical definition, prioritization and hygiene of product backlog(s) throughout the concept through delivery process
• Owns the execution and outcome by partnering closely with immediate platform core team (Engineering, Architecture & UX) as well solutions core teams to represent business objectives along with supporting requirements to realize value, and to problem solve obstacles to delivery

What you will have

• 10 + years of experience in a technical or product role
• Proven experience and depth of understanding of Partner business models and the technical challenges and solutions required
• Credential or degree in business or engineering/computer science

Skills/Competencies

• Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions
• Demonstrated ability to lead the solutioning to deconstruct technical challenges to meet stakeholder requirements and platform objectives
• Mastery of balanced decision making and decision follow-through – including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution
• Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance
• Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work
• Profiecent decision making and decision follow-through – including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results to success criteria
• Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously
• Ability to foster credibility amongst peers, to find common ground and solve problems for the good of all, represent their own interests yet be fair to other groups, can solve problems with with a minimum of disruption/escalation

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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