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Bloomreach

Strategic Technical Account Manager

Reposted 5 Hours Ago
Easy Apply
Remote
Hiring Remotely in United States
160K-220K Annually
Senior level
Easy Apply
Remote
Hiring Remotely in United States
160K-220K Annually
Senior level
The Principal Technical Account Manager provides technical expertise and optimizations to top accounts, ensuring effective platform implementation and customer success across ecommerce solutions.
The summary above was generated by AI
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
  • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
  • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
  • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
About the Role:

The Strategic Technical Account Manager (TAM) is a strategic, client-facing role responsible for providing technical expertise, hands-on optimization, and deep product guidance to Bloomreach’s top accounts. Acting as both a Product Expert and Technical Advisor, the TAM ensures platform capabilities are effectively implemented, optimized, and leveraged for ecommerce search, personalization, and other key use cases.

While Discovery is the primary focus, this role spans the Bloomreach product suite. The TAM works closely with Customer Success Managers (CSM's) and Account Managers (AM's), who lead the customer roadmap, adoption, value realization, and sharing of Bloomreach innovation.

What you'll Do:

Product Expertise and Technical Leadership

  • Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls.
  • Identify root causes of technical issues and provide actionable solutions to optimize performance.
  • Provide guidance to customers on platform fundamentals and advanced features.
  • Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing.

Hands-On Optimization and Testing

  • Provide technical support for A/B testing, analytics classification, and performance measurement.
  • Interpret performance data, generate hypotheses, and recommend configuration or technical changes.
  • Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement.
  • Identify reporting discrepancies and work with Engineering to address platform-related issues.

Proactive Trusted Advisor

  • Actively anticipate customer needs and technical challenges, providing guidance before issues arise.
  • Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations.
  • Engage proactively with CS, AM, Product, and Engineering to ensure customer objectives are met and opportunities for optimization are identified and implemented.
  • Maintain long-term customer relationships with executive and technical stakeholders to influence platform adoption, innovation, and business outcomes.
What you'll need:
  • 5+ years of experience in technical consulting or customer engineering.
  • Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization.
  • Hands-on experience with enterprise search or personalization platforms.
  • Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud.
  • Proven ability to work with executive-level stakeholders as a trusted technical advisor.
  • Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences.
  • Excellent communication and documentation skills to enable cross-team knowledge sharing.
Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $150,000-$200,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:
  • Health care including medical, dental, and vision insurance
  • 401k Plan with employer contribution

#LI-AB1

More things you'll like about Bloomreach:Culture:
  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
  • We believe in flexible working hours to accommodate your working style.
  • We work virtual-first with several Bloomreach Hubs available across three continents.
  • We organize company events to experience the global spirit of the company and get excited about what's ahead.
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
  • Subscription to Calm - sleep and meditation app.*
  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
  • We facilitate sports, yoga, and meditation opportunities for each other.
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
  • Everyone gets to participate in the company's success through the company performance bonus.*
  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Top Skills

AI
Bigcommerce
Ecommerce Platforms
Salesforce Commerce Cloud
Shopify

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