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Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
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Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
The Enterprise Customer Success Manager is responsible for managing relationships with strategic enterprise customers, ensuring exceptional service, proactive engagement, and account growth. Duties include strategic account management, customer experience enhancement, business enablement, onsite visits, revenue growth, internal collaboration, and success metrics management.
About the Role
We are seeking a detail-oriented Privacy Specialist to support and scale our internal privacy program across a global SaaS environment. This role focuses on ensuring responsible and compliant personal data handling practices under a multi-jurisdictional privacy framework, including the GDPR, CCPA/CPRA, Australia's Privacy Act, and other evolving data protection regimes.
As a key privacy contributor, you'll work across commercial, marketing, legal, and operational teams to embed privacy best practices in our systems, contracts, and communications. This position is ideal for someone with 5-7 years of hands-on experience in multinational data privacy compliance who thrives in a fast-paced, collaborative setting.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
What You'll be Doing
About You
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey or Washington the base salary hiring range for this position is $110,000 to $160,000 per year.
For roles based in New York, the base salary hiring range for this position is $110,000 to $160,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-MB1
#LI-Remote
#BI-Remote
We are seeking a detail-oriented Privacy Specialist to support and scale our internal privacy program across a global SaaS environment. This role focuses on ensuring responsible and compliant personal data handling practices under a multi-jurisdictional privacy framework, including the GDPR, CCPA/CPRA, Australia's Privacy Act, and other evolving data protection regimes.
As a key privacy contributor, you'll work across commercial, marketing, legal, and operational teams to embed privacy best practices in our systems, contracts, and communications. This position is ideal for someone with 5-7 years of hands-on experience in multinational data privacy compliance who thrives in a fast-paced, collaborative setting.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
What You'll be Doing
- Global Privacy Program Support
- Operationalize and maintain internal privacy processes that align with major global data protection laws and regulatory frameworks.
- Maintain records of processing activities (RoPAs), manage data inventories, and support data classification efforts across geographies.
- Conduct Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for projects that span multiple regulatory jurisdictions.
- Stay current with global privacy developments and contribute to internal policy updates and awareness materials.
Sales & Contractual Compliance- Review and support negotiation of privacy-related terms in contracts, including Data Processing Agreements (DPAs), Standard Contractual Clauses (SCCs), and cross-border data transfer provisions.
- Provide guidance to sales, legal, and procurement teams on privacy compliance implications for multi-national customer and vendor arrangements.
- Complete customer privacy questionnaires, audit checklists, and due diligence documentation with attention to varying jurisdictional requirements.
- Support review and documentation of data broker agreements and disclosures as required under applicable privacy laws.
Marketing, Cookies & Consent- Collaborate with marketing and growth teams to ensure compliant practices related to email campaigns, lead capture, remarketing, and personalization.
- Oversee cookie consent and tracking compliance by managing the Consent Management Platform (CMP) and performing regular audits of web properties.
- Support maintenance of privacy notices, cookie policies, and user-facing disclosures.
Collaboration & Support- Partner with cross-functional teams to promote privacy-by-design in global initiatives, products, and business processes.
- Collaborate with the company's European Data Protection Officer (DPO) on EU regulatory requirements, DPIAs, and compliance projects involving EU data subjects.
- Support general privacy training and onboarding efforts across departments, as needed.
General & Ad Hoc Responsibilities- Contribute to internal documentation, audits, assessments, and process improvements.
- Perform other privacy-related duties and special projects as requested by leadership or as needed to support regulatory, business, or customer requirements.
- Additional duties as needed
About You
- 5-7 years of experience in privacy, data protection, legal compliance, or data governance, ideally within a SaaS or multinational technology company.
- Deep familiarity with multiple privacy regimes, such as GDPR (EU/UK), CCPA/CPRA (California), Australia's Privacy Act, and other international frameworks.
- Demonstrated experience applying privacy principles in global contract reviews, marketing workflows, and SaaS business models.
- Working knowledge of cross-border data transfer mechanisms, including SCCs, adequacy decisions, and TIA assessments.
- Experience with tools such as OneTrust, TrustArc, BigID, or comparable privacy management platforms.
- Strong communication skills and ability to collaborate with international stakeholders from legal, sales, marketing, and engineering.
- Preferred certifications: CIPP/E, CIPP/US, CIPM, or equivalent global credentials.
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
- We are a collaborative, kind, and curious community.
- We honor your flexibility needs with full-time work that is hybrid remote.
- We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
- We help you prepare for your financial future with our 401(k) plan.
- We prioritize your work-life balance with our unlimited PTO.
- We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey or Washington the base salary hiring range for this position is $110,000 to $160,000 per year.
For roles based in New York, the base salary hiring range for this position is $110,000 to $160,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-MB1
#LI-Remote
#BI-Remote
NinjaOne Austin, Texas, USA Office
We are so excited to explore our new neighborhood and be right in the heart of Austin - close to restaurants, parks and even the river!
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

