Greet and assist visitors, answer and route phones, maintain visitor logs and reception area, perform clerical/data entry tasks, support staff during emergencies, follow safety and infection prevention standards, complete trainings, and perform other duties to support hospital operations.
Our hospital provides high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve.
The Receptionist is responsible for greeting and assisting visitors, answering phones, and performing general clerical work in support of Hospital patients and staff. This position must integrate company values into daily practice.
Essential Functions:
- Greets visitors positively and professionally and maintains visitor registration logs.
- Directs patients and visitors to appropriate parties and answers basic questions.
- Answers telephone and correctly routes calls via phone or paging system.
- Performs general clerical and data entry duties.
- Ensures reception area is maintained and clean and provides a calm environment for visitors.
- Communicates with appropriate staff during emergency situations and drills.
- Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards.
- Maintains regular attendance in keeping with assigned work schedule.
- Completes required trainings, as assigned.
- Performs other duties as assigned to support overall effectiveness of the organization.
Minimum Job Requirements
Minimum Education & Experience:
- High school diploma or equivalent required.
- One year of receptionist experience in healthcare setting preferred.
Required Licenses, Certifications, and/or Documentation:
- Must maintain acceptable driving record, current driver’s license, and insurability.
Required Knowledge, Skills, and Abilities:
- Demonstrates proficiency in MS Office software, including Excel, Word, Outlook, and PowerPoint.
- Demonstrates effective organizational and time management skills.
- Demonstrates effective written and verbal communication skills.
- Demonstrates critical thinking skills.
- Ability to prioritize and meet deadlines.
- Ability to maintain quality and safety standards.
- Ability to maintain proper levels of confidentiality.
- Ability to work closely and professionally with others at all levels of the organization.
Physical Requirements Over the Course of a Shift:
- A significant amount of sitting for prolonged periods of time.
- Lifting/exerting of up to 25 lbs.
- Sufficient manual dexterity to operate equipment and computer keyboard.
- Close vision and the ability to adjust focus.
- Ability to hear overhead pages.
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