Provides advanced technical enablement and support for enterprise healthcare customers. Partners cross-functionally to assess operational requirements, define technical and support processes, develop deployment approaches, validate service readiness, and improve scalability and serviceability. Supports clinical communication and workflow solutions, advises customer stakeholders, trains users, mentors internal teams, and provides account coverage to maintain uninterrupted service.
Work Flexibility: Remote
Travel Percentage: 50%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
The ProAssure Enablement Specialist, Advanced Operations provides advanced technical services, support, and enablement for enterprise customers. The position will partner with cross-functional teams to enable ProAssure to support new solutions and services as they are introduced. Responsibilities include contributing to the development and operational readiness of new services and capabilities by defining technical requirements, establishing support processes, developing implementation and deployment approaches, and validating solutions for ProAssure support. The role will also identify opportunities to improve serviceability, scalability, and customer support readiness while translating new solution requirements into sustainable operational capabilities.
What you will do:
- Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance the scalability, quality, and efficiency of ProAssure services.
- Lead and contribute to strategic projects and continuous improvement initiatives across ProAssure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.
- Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
- Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
- Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
- Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
- Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
- Provide account coverage to ensure uninterrupted customer service.
What you need:
Required:
- Bachelors in Computer Science, Engineering, Business Administration or Information Technology, or in lieu of degree, 6+ years of additional relevant experience
- Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment
- Demonstrated experience supporting clinical end users through rounding and training
- Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system
- Travel up to 50% within the US with potential for international travel
- Must be a US Citizen
Preferred:
- Highly proficient with MS Office, especially Excel
- Demonstrated analytical and troubleshooting skills, capable of diagnosing and resolving technical issues independently
- Strong communication skills, capable of collaborating with both technical and non-technical stakeholders
- Demonstrated success in delivering customer service excellence and presenting to large groups of people
- Able to work successfully in different customer environments while managing competing priorities
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
Travel Percentage: 50%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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