Product Build Coordinator

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.


Job Purpose

The Product Build Coordinator completes the technical product build of existing and new travel products for all brands. This role develops professional expertise with a solid understanding of team and department goals and operations, seeking continuous growth and learning opportunities. The coordinator is responsible for maintaining all products through the continued updating of contracts, price recalculations, and testing products for their accuracy at the booking level. This is accomplished by working closely with Product, Operations, and Marketing teams. The role is accountable for continual troubleshooting on all product-related booking issues and identifying trends to update workflows and processes.

Duties and Responsibilities:

• Product Build Management:
  • Manage all aspects of building all components (hotel, activities, train, cruise, etc.) of the travel products in the operational/booking systems.
  • Demonstrate strong project management and organizational skills, multitasking ability, and work effectively with internal stakeholders across functions.
• Contract and Inventory Management:
  • Load all contract details including room types, rates, inventory, and taxes with a high degree of accuracy.
  • Update the system in a timely manner when rate and/or terms change.
  • Accurately input all service types of inventories and maintain inventory reductions provided by suppliers.
  • Identify and resolve potential impact to existing bookings.
• Pricing and Accuracy:
  • Complete pricing application based on current business practices.
  • Proof for accuracy of both inputs and outputs.
  • Meet all Key Performance Indicators (KPI) for each task.
• System and Communication Management:
  • Update all systems and internal communications related to vendor changes and passenger requests.
  • Handle product build inquiries that come into the help desk/chats.
  • Regularly maintain department documentation to ensure updated processes are incorporated.
• Cross-functional Collaboration:
  • Work closely with Systems and Innovations teams to enhance booking system.
  • Build productive and stable working relationships with internal functional team and cross-functional teams, with some support and supervision from senior team members.
• Problem-solving and Decision-making:
  • Work on problems of moderate scope where analysis of situations or data may be required.
  • Exercise judgment within the scope of role or defined procedures to determine appropriate action.
  • Understand why the work is important to the broader department.
• Proactive Quality Control:
  • Provide suggestions for improvements in content processes.
  • Proactive checks on products, services, travel documents, websites, and other areas where content is delivered.
• Perform all other duties as assigned.

• Bachelor's degree preferred.
• Minimum of 2+ years of relevant experience.
• Must be comfortable communicating with internal and external customers and vendors through various means of communication including phone calls.
• Well-organized and extremely detail-oriented.
• Proven ability to establish and meet deadlines.
• Ability to multi-task on multiple projects at once.
• Analytical skills and strategic thinking.
• Experience working with databases and systems.
• Proactive approach to improving processes and tasks.
• Computer proficiency in Microsoft Office.

What we Offer:  

• Work from Home  
• Generous PTO Package  
• Bonus and Incentive Plans  
• Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)  
• Employee Assistance Program  
• Short-term/Long Term disability Plan  
• Employer sponsored Life Insurance  
• Employer-Matched 401(k)  
• Familiarization Trips (Get paid to experience our vacations!)  
• Employee and Family/Friend Travel Discounts  
• Corporate Discounts through Working Advantage  
• Employee Referral Bonus  
• Cross-Departmental and Advanced Training Opportunities  
• Anniversary, Birthday, and Recognition Perks  
• Years of Service Awards  
• Annual Reimbursements for Home Office (office expenses, phone, internet)