Product Implementation Specialist

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.  The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.  We are a production’s best ally every step of the way. #OneCastOneCrew

Core Responsibilities

• Providing exemplary customer service to a diverse base of customers. 
• Research, resolve, and respond to end-user issues/problems/questions during the implementation phase. 
• Document customer requirements and enhancement requests. 
• Act as liaison between other departments to resolve technical issues as needed. 
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users. 
• Maintain documentation and procedures and share knowledge with fellow team members. 
• Assist with user acceptance testing on assigned projects.  
• Working knowledge and understanding of payroll processes and systems. 
• Ability to quickly learn and apply new knowledge.  
• Self-motivated creative problem solver who enjoys a fast-paced environment. 
• Other duties as assigned.  

Key Qualifications

•         5+ years of generalized experience in a client solutions environment.

•         Strong customer services and analytical skills. 

•         Excellent written and oral communication skills.  

•         Ability to work overtime as needed.  

Preferred Qualifications

•         GED or equivalent

•         Experience within the Entertainment or other heavily unionized industry.

Special Work Conditions    

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

We take care of our people.
When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We’re committed to helping you thrive, professionally, and personally.

Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies.  A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/