Product Manager - Implementations

We are seeking an experienced Product Manager to join our team and lead the implementation and expansion of QCSS Health’s solutions into new markets and new customers within existing markets. This role is highly execution-focused and will work at the intersection of product, implementation, engineering, and customer teams to ensure our solutions are successfully deployed, adopted, and scaled.

The Product Manager will own the end-to-end implementation lifecycle—from translating market and customer needs into product requirements, through configuration, launch, and post-implementation optimization. This role is ideal for a product leader who thrives in operational environments and enjoys turning strategy into repeatable, scalable delivery.

QCSS Health offers an exciting opportunity to support healthcare insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact over a quarter million health plan members.

Responsibilities

• Own the product strategy and roadmap for implementing QCSS Health solutions in new markets and for new customers within existing markets.
• Partner closely with implementation, engineering, and customer success teams to ensure successful, on-time deployments that meet customer and regulatory requirements.
• Translate market-specific, customer-specific, and regulatory requirements into clear product requirements, workflows, and configuration guidance.
• Serve as the primary product owner during implementations, ensuring alignment between customer needs, technical feasibility, and product standards.
• Identify opportunities to standardize, streamline, and scale implementation processes across markets and customers.
• Collaborate with engineering to prioritize enhancements and configuration capabilities that reduce implementation complexity and time to value.
• Support customer onboarding by providing product expertise, documentation, and implementation best practices.
• Work with internal stakeholders to define success metrics for implementations and drive continuous improvement based on outcomes and feedback.
• Act as a key liaison between customers, internal teams, and leadership to ensure product decisions align with real-world implementation needs.
• Ensure solutions are compliant with healthcare regulations and market-specific requirements (e.g., MLTSS program variations).

Qualifications And Experience

• 5+ years of product management experience, preferably within healthcare or health technology.
• Demonstrated experience supporting product implementations, customer onboarding, or market expansions.
• Proven ability to translate complex customer and regulatory requirements into scalable product solutions.
• Experience working cross-functionally with engineering, implementation, and customer-facing teams.
• Exceptional communication, organization, and stakeholder management skills.
• Ability to operate effectively in a fast-paced, evolving environment with multiple concurrent implementations.
• Detail-oriented, self-starter with a strong sense of ownership and accountability.

Location/Travel

• Position is available remotely
• QCSS is headquartered in Cambridge, MA
• Travel may be required to organize, execute, and attend in-person events and periodic in-person company meetings

Hiring Process

• The initial screen will be a 30-minute video call
• The first interview will be a 60-minute video call
• The final interview will include presentation of an exercise and be a 90-minute video call
• The final step of the process will be a reference check

Background Checks/Federal HealthCare Program Exclusion Lists Screening

Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company’s pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws.

Equal Opportunity Employer

QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce.

About Quality Coding Software Solutions

At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes.

Our Mission

To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system.

Our Core Values

Simplifying Complexity - We know managing cost-effective MLTSS programs can be difficult, but it doesn’t have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs.

Member-Centric Excellence - We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.

Trust is at our Core - We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.