Product Marketing Manager

Job Description

At Zendesk, the product marketing department serves as the connective tissue between our products, customers, and GTM teams. Our Product Marketers excel in a diverse range of skills, combining strategic thinking with hands-on execution. Beyond strong communication and teaching abilities, you’ll need to dive deep into the technical intricacies of our products. You’ll collaborate closely with Product Managers to stay ahead of the roadmap, ensuring seamless product launches and effective enablement for GTM teams.

What you'll be doing

• Partner with Product Management to define and articulate the value proposition of new features for our chat & messaging products

• Develop compelling messaging and positioning for Zendesk’s messaging products to drive awareness, adoption, and engagement.

• Conduct market research and competitive analysis to inform product strategy and positioning.

• Drive GTM strategy including launch planning, execution, and sales enablement.

• Work closely with customer success teams to identify and capture compelling customer stories that highlight the impact of Zendesk’s messaging solutions.
   

What you bring to the role

• Strong storytelling skills with the ability to translate technical capabilities into compelling narratives.

• An understanding of developer-facing technologies such as APIs and SDKs. The ability to translate technical concepts into customer value.

• Passion for customer experience, messaging technology, and digital transformation.

• Experience collaborating with cross-functional teams to execute successful go-to-market initiatives.

• Highly organized with experience managing complex projects involving multiple stakeholders.

Basic Qualifications:

• Bachelor's degree.  STEM or business degrees preferred.

• 4+ years of product marketing experience, preferably in SaaS or customer experience technologies.

• Proficient in commonly used business tools such as Slack, Microsoft Teams, Google Workspace, or Microsoft Office.
   

Preferred Qualifications:

• Familiarity with Zendesk or similar customer experience platforms.

• Experience working as an agent or team lead on a customer service or technical support team, providing hands-on support and resolving customer inquiries.
   

Where We Work:

We’re aiming to hire this role in one of our marketing hub locations: San Francisco, Austin, Seattle.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

The US annualized base salary range for this position is $123,000.00-$185,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.