Product Operations - AI Analyst

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Are you passionate about AI, automation, analytics and transforming how product organisations operate?

IRIS Software Group is looking for a Product Operations AI Analyst to join our growing Product Operations function. This is a unique opportunity to sit at the intersection of Product, AI, data and operational excellence, helping shape how one of the UK's leading software businesses uses AI to drive smarter decisions, greater efficiency and stronger commercial outcomes.

This is not a traditional analyst role.

You'll be responsible for turning manual reporting into intelligent, automated insight. Working closely with the Senior Manager, Product Operations, you'll use AI, automation and analytics to improve the tools, processes and reporting that support Product teams across IRIS's Accountancy, Payroll, HCM and Education divisions.

You'll help answer critical business questions including:

• Are our product investments generating the outcomes we expected?

• Are customers adopting new capabilities?

• Where should we continue investing, and where should we stop?

• How can AI remove operational friction across Product teams?

• How do we create a single trusted source of truth for reporting and decision-making?

As our Product Operations AI Analyst, you'll:

• Build and maintain trusted reporting across Product, Commercial, Finance and Leadership teams.

• Analyse product telemetry, customer feedback, roadmap delivery data and commercial performance to generate actionable insights.

• Develop dashboards and reporting that support portfolio reviews, roadmap planning and business decision-making.

• Measure whether product investments are delivering their intended outcomes.

• Identify opportunities to deploy AI tools that improve Product team productivity.

• Build reusable AI workflows, prompts and automations.

• Create low-code and no-code automations that eliminate manual effort.

• Develop AI-powered solutions for reporting, process management and operational workflows.

• Help establish self-service AI capabilities that scale across the organisation.

• Synthesise large volumes of qualitative and quantitative data, including customer feedback, support tickets, research findings and commercial information.

• Create insight reports that help product leaders identify emerging trends, opportunities and risks.

• Support OKR tracking, portfolio performance measurement and operational reporting.

• Collaborate with Product, Engineering, Design, Product Marketing, Commercial, Finance, IT and Security teams.

• Help solve operational challenges through data, analytics and automation.

• Turn complex information into clear, meaningful insights for stakeholders at all levels.

We're looking for someone who combines analytical thinking with a genuine enthusiasm for emerging AI technologies.

You'll likely have experience in a Product Analyst, Business Analyst, Data Analyst, Product Operations or AI-focused role and be excited by the opportunity to shape how AI is used within a large-scale software organisation.

• Experience working with data, reporting and business analysis.

• Strong analytical skills across both structured and unstructured datasets.

• Hands-on experience with generative AI tools such as Microsoft 365 Copilot, Claude or ChatGPT.

• Experience creating automations and process improvements.

• Excellent communication skills and the ability to translate technical concepts into business value.

• Curiosity, initiative and a desire to continually learn and experiment with new technologies.

• A pragmatic, outcome-focused approach to problem solving.

• Product Operations or Product Management environments.

• Power BI, Tableau, Looker or similar BI platforms.

• Power Automate, Zapier, n8n or comparable automation platforms.

• Python and/or SQL.

• Jira, Confluence, Aha!, Pendo, Notion or Figma.

• Experience supporting OKR tracking or management reporting.

• B2B SaaS environments.

IRIS supports over 120,000 customers across the UK and internationally, providing mission-critical software to businesses, schools and organisations. This role offers the opportunity to influence how AI is embedded across Product Operations and help shape the future of a data-driven product organisation.

You'll join a business that is investing heavily in AI, automation and modern product practices, while benefiting from the support, flexibility and development opportunities of one of the UK's leading software companies

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.