Product Operations Coordinator

We are seeking a dynamic Product Operations Coordinator who thrives in a hybrid role spanning Product, Technology, Customer Success and Go-to-Market operations. This individual will serve as an integral member of our Product Operations & Lifecycle team, responsible for executing essential planning and operational tasks such as tracking progress on our product strategy, managing product launches, and ensuring that our processes & tooling supports a best-in-class, AI-forward product organization.  

The Product Operations Coordinator will connect the dots across products, teams, stakeholders, and planning platforms to help drive effective delivery of CentralReach products and services to the market. 

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in other U.S. states for the right individual.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities: 

• Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives. 

• Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts. 

• Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally. 

• Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements. 

• Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives. 

• Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated.  

• Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration. 

Desired Skills and Experience: 

• 1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities. 

• Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch. 

• Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools.  

• Hands-on experience leverage AI tooling to enhance operational efficiency. 

• Exceptional communication, facilitation, and interpersonal skills. 

• Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story. 

• Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams.   

• Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations. 

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