Product Owner

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

We’re seeking a highly skilled, self-driven Product Owner to take ownership of specific areas of our core fraud and disputes product in a fast-paced, high-growth FinTech SaaS environment. This is a demanding role that requires someone who can hit the ground running by independently authoring Acceptance Criteria for developers and testers, becoming a recognized product SME in assigned domains, and operating as a fully engaged member of our Scrum team. You will be expected to work autonomously, maintain a high-velocity output, and bring deep expertise in Reg E, Reg Z, and major card network rules (Visa, Mastercard, Amex, Pulse) to your work every day. If you thrive under pressure, take pride in precise written communication, and are passionate about the fraud and disputes space, this role offers a unique opportunity to make a significant impact.

Responsibilities include:

• Partner with other Product Managers to ideate, write and groom user stories for feature-driven projects and product work. 

• Regularly communicate with the Product Lead potential blockers and product work status. 

• Pair with Product Delivery Manager to anticipate necessary changes and tradeoffs to scope of work. 

• Partner with Engineering to ensure clarity in requirements for software tickets 

• Manage, maintain and protect scope of product work to ensure timely, effective delivery of new and iterative functionality. 

• Independently author Acceptance Criteria (AC) for user stories and software tickets, providing clear, self-sufficient documentation that enables developers and testers to implement and validate changes to our core product without requiring additional guidance. 

• Develop deep subject matter expertise (SME) in assigned product areas, serving as the go-to resource for answering internal and external questions, providing internal training, and supporting team members on those product domains. 

• Operate as an active, engaged member of a Scrum team—participating in sprint ceremonies including planning, daily standups, reviews, and retrospectives—while maintaining a high-velocity output in a demanding, fast-paced environment. 

• Apply expertise in Regulation E and Regulation Z to ensure product features and requirements remain compliant with applicable consumer financial protection laws and card network rules. 

Required Qualifications:

• A minimum of 5 years of experience in the Fraud and Disputes space, with demonstrated knowledge of consumer financial products and chargeback/dispute resolution processes. 

• A minimum of 1-2 years of Agile experience.  

• Understanding of Software Development Life Cycle. 

• Experience working on SaaS products. 

• Hold a relevant degree or equivalent proven practical experience.  

• Experience working with collaborative stakeholders across the business.  

• Attention to detail.  

• Understanding of the tradeoffs process of product management.  

• Demonstrated strength in personal leadership, driving results, and relationship-building.  

• Excellent presentation, interpersonal and written/verbal communication skills (listening, verbal, and written) skills to tailor information and communication style to different audiences including senior leadership.  

• Experience following a product roadmap. 

• Track record of delivering results through influence and negotiation across all levels of the organization.  

• Experience using data to identify insights and problem-solve and ability to switch seamlessly between strategic thinking and tactical execution.  

• Intermediate to advanced knowledge of Microsoft 365, Zoom, employee engagement, and social media applications.  

• Comfortable with autonomy and ambiguity; able to self-direct work and deliver results independently in a high-demand, fast-paced environment without close supervision. 

• Active experience working on a Scrum team, including participation in sprint ceremonies (planning, standups, reviews, retrospectives) and backlog management. 

• Hands-on experience working with major card networks, including Visa, Mastercard, American Express, and Pulse/Discover, including familiarity with network rules, dispute processes, and operational requirements. 

• Extensive knowledge of Regulation E (electronic fund transfers) and Regulation Z (truth in lending), including how these regulations govern dispute handling, error resolution timelines, and consumer liability. 

• Proven ability to independently write detailed Acceptance Criteria (AC) for software development tickets, communicating requirements with precision sufficient for developers and testers to execute without additional clarification. 

• Demonstrated capacity to become a product Subject Matter Expert (SME) in specific functional areas, including the ability to train and support colleagues, answer detailed product questions, and serve as a knowledge resource for assigned product domains.