Product Support Specialist

Clay is a creative tool for growth. Our mission is to help businesses grow  — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality.
We believe that modern GTM teams win by finding GTM alpha—a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.

Why is Clay the best place to work in New York?

• Customers love the product (100K+ users and growing)

• We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)

• Incredible culture (our customers keep applying to work here)

• In-person work (beautiful office space in Flatiron)

• Well-resourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)

Read more about why people love working at Clay here and explore our wall of love to learn more about the product.

Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a support specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.

This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.

• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.

• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.

• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.

• You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.

• You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.

• You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.

• You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.

• Competitive salary and role trajectory: Roles, responsibilities, and comp grow as we do.

• Health Insurance: Fully covered, high-quality medical, dental, and vision plans for NYC Claymates. Includes options covering 70–80% of out-of-network therapy after a deductible is met. Insurance options for remote Claymates may vary by location.

• Visa sponsorship: Visa sponsorship for US-based candidates (e.g., student to work visas). We get it - it's an arduous process, but we're not scared of it. Sponsorship for candidates outside of the US may vary.

• Paid time off: We expect team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that.

• Free food: Free meals in office every day and unlimited snacks.

• Parental leave & fertility support: IVF fertility benefits, egg freezing, and 4 months of paid parental leave for NYC Claymates. Support for remote Claymates may vary by location.

Learn more about Clay and what it’s like to work with us right here!