Production Controller

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Production Controller is responsible for pharmacy network planning, production control, and accountability for achieving daily volume, productivity, and cost targets for both home delivery and specialty operations that align with KPIs, service levels, and consumer experience standards and objectives. The role works closely with fulfillment site leadership to achieve optimal throughput, productivity, and cost targets.
This position is onsite at OptumRx Pharmacy, 5627 University, San Antonio, TX
Hours: Monday - Friday: 8:00-4:30
Primary Responsibilities:

• Manage balancing production and cost targets with business and SLA targets including Turn-Around -Time (TAT) and Need-By-Time (NBT) standards for a 2-shift site (~120 FTEs)
• Assess and take action to correct areas / issues that inhibit the sites or the network in achieving all KPIs
• Assess, develop and monitor Key Performance Indicators (KPIs) that contribute to overall business objectives
• Understand how to escalate issues by leading the right conversations and parties to derive solutions (examples include but are not limited to): Site state penetration, TAT/NBT, Productivity & Cost-To-Fill, Daily site throughput, Work-In-Progress, WIP), Site allocation, Workforce hours, Optimal schedule structure
• Help facilitate daily forecast / planning meetings with Site Directors (SDs), Business Intelligence/Analytics (BIA) and Workforce Management (WFM) teams to ensure alignment on volume projections and script packed and shipped throughput of the network and prior day review of network and site performance
• Ensure efficient operations and strive to continually improve production levels through daily management of (but not limited to):
• Resource / staff distribution based on incoming workflow
• Operating shift and staffing plans
• Production rates and compensation planning
• Aged orders analysis and reduction
• Inventory availability within automated and manual stations (including min / max, bulk up, replenishment and receipt management)
• System parameter oversight to ensure efficient throughput of work within automation based on incoming order mix
• Site level production planning meetings with input to overall daily network meetings
• Continual process improvement initiatives
• Collaborate with peer Production Controllers on ways to drive continual improvement within the sites and network
• Explore reasons for sub-goal performance
• Draft plans, execute and monitor solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 3+ years of experience working in fulfillment or mail-order pharmacy operations
• 3+ years of experience in demand / forecast planning and production control of automated fulfilment or manufacturer facilities

Preferred Qualifications:

• Certifications - Six Sigma Black Belt
• Leadership experience, influencing skills, strategy
• Good communication / collaboration with multiple level partners
• Numerical reasoning, understanding of data and business intelligence functions
• Demand / forecast and production planning, financial accountability

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.