Program Director

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities:

Role and Responsibilities

Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers

Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes

Ability to lead projects while also leading a team of 2-3 direct reports

Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes

Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction

Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning

Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk

Ability to understand a problem and work toward a solution by building consensus within the project team

Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product

Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management

Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on

Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities 

Foster a collaborative environment within the project team and direct reports

Ability to resolve conflicts in a mature, productive, and positive manner

Act as a key client contact and ensure their expectations are met and results are delivered

Leverage current project management systems to make data-driven decisions and provide reporting as needed

Work with the clients and product owners to ensure the realization of business goals in working solutions

Develop domain expertise in the client's business space to drive results

Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company

Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities 

Proactively analyze, propose, and implement process improvements

Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes

Coach and mentor other team members 

Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing

Build strong relationships with client and internal team members to deliver success

Contribute to the internal development of Agile and project management processes, deliverables, and standards

Continue expansion and development of new skills, techniques, and tools through continuous learning

Preferred Qualifications:

BS/BA in a relevant program, or equivalent work experience

7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience

8+ years of experience working as a consultant or in an agency as a project manager

Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall

Worked with multiple teams simultaneously, consisting of 4 to 8 people

Managed distributed or remote team members

Experience delivering large digital-related projects ($1MM+, 9+ months)

In-depth understanding of the digital development process and technologies 

Proven organizational skills and focused attention to detail

Experience in both Confluence / JIRA or equivalent tools for software development

Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus

CSM and PMP certifications are a plus

Some Travel may be required