Program Leader – IT Operations Technology Transformation

Responsibilities

Lead end-to-end delivery of large-scale IT operations transformation programs, ensuring alignment to business and technology objectives
Define and execute multi-year transformation roadmaps, including milestones, dependencies, risks, and success metrics
Establish and manage program governance, including reporting, decision frameworks, and execution cadence
Drive execution discipline across multiple workstreams, ensuring timely delivery, risk mitigation, and issue resolution
Lead transformation initiatives across cloud infrastructure, hosting platforms, observability/monitoring, and network operations
Partner with architecture, engineering, and operations teams to translate strategy into executable plans
Drive adoption of modern IT operations practices, including automation, AIOps, intelligent monitoring, and predictive incident management
Lead outsourcing and managed service transitions, including vendor coordination, service integration, and SLA alignment
Build strong relationships across stakeholders, including engineering, security, operations, and executive leadership
Lead change management efforts to ensure the successful adoption of new operating models and technologies
Provide clear, executive-level communication on program status, risks, dependencies, and key decisions

Required Skills

8+ years of experience leading large-scale, cross-functional technology transformation programs
Strong experience within IT operations environments, including cloud, hosting, observability, and network operations
Proven ability to manage complex, multi-workstream programs with interdependencies and multiple stakeholders
Experience leading outsourcing or managed services transitions
Strong understanding of cloud infrastructure and modern IT operations practices
Experience with or exposure to AIOps, automation, or AI-driven operational capabilities
Demonstrated ability to drive execution, manage risk, and maintain momentum in complex environments
Strong stakeholder management and communication skills, including executive-level reporting

Preferred Skills

Experience leading enterprise-scale IT transformation programs in regulated industries
Familiarity with observability platforms, monitoring tools, and infrastructure automation frameworks
Experience working with global teams and distributed delivery models
Background in infrastructure engineering, cloud platforms, or IT operations leadership roles
Experience in driving operating model transformation or organizational change initiatives