Program Manager, Experiential Programs

Job Description:

The Program Manager’s primary responsibility is converting and retaining students that apply for programs in their designated program portfolio. This is achieved by assisting enrolled participants with program related questions, application procedures and other tasks, as they prepare to study, intern, or serve abroad on one of our programs. While students are our primary client, Program Managers will also engage with contacts from the U.S. university and family members of participants. Our Experiential Programs team believes in the lifechanging capacity of studying and interning abroad and embraces that statement with total enthusiasm.

Responsibilities:

• Build and maintain a relationship with students and family throughout the entire experience abroad, including advising on internship or community engagement placements, travel logistics, and accommodation options.
• Develop and maintain knowledge of program portfolio to accurately advise.
• Answer questions and provide excellent customer service either in person or via phone and email.
• Assist in aspects of advertising and marketing our programs to students and universities.
• Occasional travel for on campus promotion to prospective students and some potential international travel for program delivery.
• Successfully guide students through our enrollment and pre-departure process which includes placement coordination, visa assistance, booking flights, securing accommodation and completing contracts.
• Work closely with on-site staff members and placement coordinators for programming purposes.
• Coordinate and confirm internship and community engagement placement assignments prior to departure.
• Respond quickly and professionally, handling communication with parents, students, and/or advisors, any on-site incident reports involving students’ host organization or placement assignment
• Meet the KPI needs of the position and additional project deadlines assigned by management.
• Serve as on-call staff member for one week approximately once every year.

Qualifications:

• Bachelor's degree required
• 2 years of professional work experience preferred
• Prior experience living, working, studying abroad, or international travel highly desirable
• Excellent communication skills (written and oral) including outstanding phone manner
• Positive, helpful, and friendly attitude
• A willingness to take on new tasks outside of the given job description
• Team player with the ability to work autonomously
• Detail oriented
• Ability to prioritize competing tasks / Time management

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program