Program Manager (P-163)

SMASH, Who we are?

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

This role is available to candidates located within the United States. Applicants must be U.S. citizens or hold a valid U.S. work authorization to be considered. 

Role summary
You will lead complex, enterprise-scale technology programs that drive strategic business outcomes for Fortune 500 clients. This role combines executive stakeholder management, cross-functional leadership, financial oversight, and governance to deliver transformational IT initiatives with measurable business value.

Responsibilities

• Lead the end-to-end delivery of large, cross-functional technology and infrastructure programs.
• Align program execution with strategic business objectives and measurable outcomes.
• Establish governance frameworks, operating models, and decision-making processes.
• Develop and manage integrated program plans, schedules, resource allocation, and critical path activities.
• Build trusted relationships with executive sponsors, customers, and cross-functional stakeholders.
• Facilitate executive-level communications, steering committee meetings, and program reviews.
• Identify, assess, and mitigate program risks, dependencies, and issues throughout the program lifecycle.
• Manage multimillion-dollar program budgets, forecasts, financial reporting, and resource optimization.
• Lead, mentor, and develop Project Managers and Project Coordinators, fostering a high-performance culture.
• Drive continuous improvement initiatives to enhance delivery quality, operational efficiency, and customer satisfaction.
• Develop executive dashboards and performance reporting to communicate program health and business impact.
• Champion collaboration, innovation, and agile delivery practices across delivery teams.

Requirements – Must-haves

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• 10+ years of experience in program or project management.
• 5+ years leading large, complex, cross-functional IT or infrastructure programs.
• Experience in Professional Services and/or Managed Services environments.
• Proven experience managing executive stakeholders and delivering strategic business initiatives.
• Strong leadership experience managing and developing high-performing project teams.
• Expertise in program governance, strategic planning, risk management, and change management.
• Strong financial management experience including budgeting, forecasting, cost management, and financial reporting for large programs.
• Experience with enterprise program management tools such as Microsoft Project, Smartsheet, Power BI, or similar platforms.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• High emotional intelligence with the ability to influence across matrixed organizations.

Nice-to-haves (optional)

• Master's degree or MBA.
• PMP, PgMP, Agile, SAFe, or ITIL certifications.
• Experience leading enterprise digital transformation initiatives.
• Experience managing global delivery teams and distributed programs.
• Familiarity with IT infrastructure, cloud, networking, cybersecurity, or enterprise technology solutions.