Program Manager, Technical Education

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

We’re looking for a technical program manager with a primary focus on Integrations to join our growing Customer Education team, under the Digital Success org. This role is crucial in enabling scalable support and seamless integration experiences for both internal teams and customers. You’ll create and manage documentation that helps customers implement, use, and troubleshoot integrations—and help internal teams resolve issues faster with just-in-time guidance.

You'll collaborate closely with Engineering, Product, and Design (EPD) to ensure documentation is tightly aligned with product releases. You'll also partner with Support and internal enablement leads to ensure that documentation powers internal tools, such as Co-Pilot (Intercom) and AI-powered support chats, which help reduce friction across the customer journey.

What you’ll do as a Program Manager at Vanta:

• Own and maintain technical documentation for integrations, ensuring consistency, accuracy, and clarity across all channels.

• Partner with EPD to align documentation timelines with product release schedules, ensuring documentation is ready at launch.

• Produce a wide range of support content, including:

  • Internal snippets and guides for tools like Fin Co-Pilot and AI-powered chats

  • Training programs, workshops, and live customer facing educational webinars

  • External documentation like FAQs, tooltips, and troubleshooting guides

• Enable internal teams to close tickets faster by embedding smart documentation within support workflows.

• Reduce the volume of integration-related support tickets by:

• Driving a 40% decrease in escalations per month (e.g., 50 ➝ 30)

• Reducing customer support requests via Slack by 50% (e.g., 110 ➝ 55)

• Influence upstream support metrics in partnership with the Support team, such as:

• Reducing time to resolution for integration tickets

• Increasing AI-powered support ticket deflections

• Decreasing the total number of new integrations-related tickets by 100 per month

How to be successful in this role:

• 3–5+ years of experience in technical writing, developer documentation, or product support enablement; preferably in a SaaS or API-heavy environment.

• Experience writing about or supporting integrations, APIs, or developer-facing products.

• Exceptional communication and collaboration skills; you're comfortable working with engineers and support reps alike.

• Strong understanding of how to write for different audiences: technical users, non-technical customers, and internal teams

• Comfort with metrics-driven work and ability to use documentation to drive measurable impact.

• A natural drive to understand how systems work end-to-end, including edge cases and backend dependencies.

• Willingness to dig into unfamiliar platforms (e.g., a new cloud provider) to document them thoroughly

• Tools & Experience:

  • Cloud platforms: AWS, Azure, GCP

  • Developer tools: GitHub, GitLab, Bitbucket, Swagger/OpenAPI

  • Identity and ticketing systems: Okta, Azure AD, Google Workspace, Jira, Zendesk

  • Writing/publishing: Markdown, Git, ReadMe/Docusaurus, internal tools like Notion or Confluence

  • Experience with AI-powered knowledge systems or a support deflection tool

• Preferred Skills:

  • Background in support or customer success: Provides context for what kinds of questions are most common and where docs can make the biggest impact.

  • Experience designing or contributing to internal knowledge bases or LLM-driven support assistants.

  • Writing for a security-conscious audience or familiarity with compliance and audit tooling (bonus points in a company like Vanta).

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.