Coordinates customer requests for facility services with contractors and vendors, including scheduling, service-call updates, quote negotiation, proposal support, escalation handling, and completion confirmation. Provides administrative support, processes high volumes of calls and data, manages emergency requests, communicates with corporate facilities teams, and supports assigned projects and rollouts. Requires strong organization, customer service, communication, attention to detail, and basic technology skills.
Position Summary:
Primarily responsible for coordinating customer requests for facility services with authorized contractors in a timely manner.
Position Responsibilities:
- Process customer requests for facility services according to established department policies and procedures.
- Schedule and update service calls with all appropriate parties
- Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
- Provide timely feedback to Team Leaders regarding service failures or customer concerns.
- Partner with vendors to meet and exceed customer’s service expectations.
- Perform other related duties assigned to; including working occasional holidays, weeknights and weekends.
- Provided administrative support; i.e. (faxing, assist with bids & quotes and input documents and notes as required).
- Negotiate vendor’s quotes and proposals
- Process high volume of data and calls while inputting information into the appropriate technologies.
- Effectively interface with client’s Corporate Facility Department.
- Handle minor escalations regarding contractor errors for a service.
- Handle emergency requests in a highly expedited manner by oneself
- Enter vendor quotes into the appropriate technology as well as negotiate costs
- May draft and submit new customer proposals. Review might be required
- Work with various teams/departments on projects and rollouts assigned.
Skills and Experience:
- One year of experience working in a fast pace office environment.
- Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
- Work well independently and as a team member in a fast-paced office
- Ability to exercise flexibility, initiative, and good judgment.
- Attention to detail.
- Strong customer orientation and communication skills.
- Basic Level understanding using Excel; Proficient experience using Outlook and Internet research tools.
- Bilingual a plus
- High School/College experience or related industry experience
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
