Project Coordinator

Project Coordinator

POSITION PROFILE

Key Responsibilities

Customer & Cross‑Functional Coordination

• Coordinate all project activities through the customer’s designated single point of contact, ensuring clear communication and alignment on schedules, dependencies, and next steps.
• Facilitate collaboration between Sales, Pre‑Sales, Field Services, Logistics, Training, and Customer PMs.

Project Planning & Execution

• Organize and support formal project kickoff meetings, including agenda preparation, scheduling, documentation, and follow‑up on action items.
• Develop and maintain Installation / Activity Checklists to ensure all deployment steps (deliveries, installs, network setup, training) are completed accurately and on time.
• Maintain project schedules and task lists that are consistent with PMO standards.
• Oversee Change Management activities including Change Order submittals.

Monitoring, Reporting & Documentation

• Prepare and distribute weekly status summary reports covering progress, risks, issues, key decisions, and upcoming milestones.
• Ensure all project documentation—plans, trackers, change requests, asset lists, and sign-off forms are complete, accurate, and stored in the PMO repository.

Project Closure

• Lead and document formal project closure, including completion verification, customer acceptance, lessons learned and handoff to operations/support teams.

Required Qualifications

• 2–4 years of project coordination or project administration experience in a technology, services, or operations environment.
• Strong organizational skills with the ability to manage multiple concurrent workstreams.
• Excellent communication skills, including meeting facilitation and professional writing.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams, SharePoint).
• Experience working with project management tools such as MS Project, Smartsheet, or equivalent.

Preferred Qualifications

• Requires high school diploma or equivalent; college is a plus 
• Requires knowledge and experience using MS Office Suite 
• Requires 1 -3 years of working experience 
• Experience with managed print services, device deployments, workflow/digital solutions or field service operations.
• Familiarity with ServiceNow, SharePoint and other internal platforms.

Core Competencies

• Execution & Follow‑Through – Drives tasks to closure; anticipates risks and communicates proactively.
• Customer Focus – Ensures clear communication and a high‑quality customer experience.
• Detail Orientation – Maintains accurate reporting and structured documentation.
• Collaboration – Works effectively with cross‑functional and customer teams.
• Problem Solving – Identifies issues, recommends solutions and supports root cause analysis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.