Project Manager/Senior Project Manager

In this role, you will serve as a trusted client point person, owning multiple concurrent projects and campaign workstreams from start to finish. You’ll lead cross-functional teams through complex scopes, balancing structure and speed while ensuring high-quality delivery across timelines, budgets, and client expectations.

You will manage end-to-end execution for multiple direct marketing projects for our Fortune 100 financial services client. This includes email, web, and DM channels, overseeing monthly content and creative development, testing documentation, deployment readiness, and performance analysis. Working closely with a multi-disciplined team, you’ll track and manage content and creative through reviews, approvals, and distribution of final assets—bringing exceptional attention to detail to ensure high-quality work every time.

Key responsibilities include:

• Owning multiple projects and campaign workstreams simultaneously, driving execution from planning through launch and analysis
• Leading internal and external daily scrums and bi-weekly client status meetings
• Creating timelines, maintaining project plans, and ensuring clear documentation across deliverables
• Scoping and resourcing projects, collaborating with PM peers to ensure the right team is aligned to each engagement
• Proactively identifying and resolving risks, dependencies, and blockers before they impact delivery
• Operating within rigid Fortune 500 processes while keeping pace with rapid internal execution, tailoring project methodology to fit each engagement
• Monitoring project health, resource capacity, and profitability by tracking time, burn rates, and budget adherence
• Escalating risks, overages, and delivery concerns early to ensure projects stay on track
• Supporting email testing and QA efforts, including creating testing documentation and assisting in deployment readiness

Success in this role means building strong client relationships, staying highly organized across multiple deliverables, solving problems quickly and confidently, and pushing both internal teams and client partners toward revenue-driving goals.

You will report directly to the Senior Director of Project Management. 

Who You Are

You're a super-organized problem solver, who motivates the whole team to make great things happen. You keep everyone honest and on-time, fostering an environment of accountability, learning, and teamwork. You can create structure and translate complexity into next steps, using data to inform your decisions. You see dependencies before they become blockers. 

You're proactive, solutions-oriented, and relentlessly focused on the details that matter, but you never lose sight of the big picture or the client's goals.

Must-Have Experience

• 5+ years of project management experience in fast-paced, agile environments (agency, consulting, or digital marketing)
• Proven expertise in email marketing as a performance-driven channel. You understand lifecycle strategy, personalization, and how email drives revenue
• Hands-on experience with project portfolio management (PPM) tools and enterprise email service providers (ESPs)
• Proficiency in Excel/Google Suite
• Effective time-management skills

Nice-to-Have Experience

• Financial services sector experience (banking, credit cards, investments)
• Experience with Movable Ink (we can train on this)

About SH/FT
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. 

Why SH/FT

Shift Paradigm is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.

Our Commitment to DEIB
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $70,000.00 to $100,000.00. Salary is based on several factors including but not limited to role title and level (Project Manager vs. Sr. Project Manager), skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

No relocation assistance can be offered at this time.

All inquiries are held in strict confidence.