Coordinate projects from contract signing through closure, maintaining timelines, scope, risks, changes, and documentation. Serve as the primary contact among clients, account management, Product Operations, and internal teams. Manage dependencies, translate requirements, report progress, resolve bottlenecks and escalations, track project metrics, and implement data-driven workflow improvements.
This is a remote position.
What the role involves
Project management and communication
- Coordinate delivery: from contract signing to project closure, across various cycles (ranging from weeks to months)
- Maintain project documentation: deadlines, scope, risks and changes
- Act as the single point of contact between the client, the Account Manager and internal teams
- Report regularly on progress, identify bottlenecks and resolve them before they become a problem for the client
Collaboration with Product Operations
- Align requirements with Product Operations (prioritisation, deadlines, resources)
- Manage dependencies across the five departments in the delivery chain
- Translate client pain points into tasks for the team and vice versa
Work in tandem with the Account Manager
- Jointly maintain the health of the project and the client relationship
- Help the AM identify risks and adjust expectations in a timely manner
- Jointly resolve non-standard situations and escalations
Optimisation and analytics
- Track metrics: deadlines, quality, client satisfaction
- Compile lessons learnt and implement process improvements
- Propose data-driven optimisations to workflows
Requirements
What matters to us
- At least 2 years’ experience in project management (B2B services, SaaS, development or consultancy)
- Knowledge of Agile/Scrum or another structured approach to planning
- Ability to work with project documentation and analyse risks
- English language proficiency at B2+ level
- Leadership qualities: the ability to influence without direct authority (you’ll be working with people from different departments)
- Self-organisation and a results-oriented approach — we work remotely, so results are important to us
- Communication skills: the ability to write clear emails, conduct calls and reach consensus in conflict situations
The following would be an advantage
- Experience of working with international clients (time zone management, cultural communication)
- Familiarity with ORM/SERM or digital marketing
- Experience of working in start-ups or fast-growing companies (rapidly changing processes)
Benefits
What we offer
- Full-time remote work
- A flexible, results-oriented schedule with availability on weekdays from 10:00 to 19:00 Moscow time
- 28 days’ paid holiday + 3 additional paid days off every quarter
- An international team: colleagues and clients from more than 10 countries
- Opportunities for progression within the grading system
- Access to the corporate university and knowledge base
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