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Ribbon Communications is seeking an IP/VoIP Telecom Project Manager to oversee and coordinate technical solution deployment projects, including project planning, testing, implementation, and deployment readiness. The Project Manager works closely with customers and internal teams—Product Line Managers, R&D, Supply Chain, Sales, and Professional Services—to ensure projects meet expectations for quality, scope, resourcing, and timelines.
This role is involved in all phases of the project lifecycle, from kick‑off through hand‑off to Ribbon Support.
Responsibilities- Serve as the primary point of contact for customer projects and post‑sales deliverables through regular virtual and/or in‑person engagements. Travel may be required.
- Manage project scope, schedules, resources, and deliverables for complex Ribbon deployments involving multiple network and telecom products.
- Lead matrixed project teams—including Professional Services, Sales, PLM, Supply Chain, and customer technical teams—to deliver projects within scope, budget, schedule, and quality targets.
- Conduct ongoing account reviews with customers on product roadmaps, upgrades, operational topics, and technical support escalations.
- Identify, analyze, and manage project risks, issues, dependencies, and mitigation plans.
- Monitor and update project financials, including forecasting for professional services revenue.
- Prepare and deliver clear communication plans ensuring proactive and consistent updates to customers and internal stakeholders.
- Bachelor’s degree in Telecommunications, Information Technology, Computer Science, Engineering, or equivalent industry experience.
- Minimum 5 years of hands‑on, customer‑facing Project Management experience in a highly technical, fast‑paced engineering environment.
- Hands‑on technical experience in the telecommunications domain, including:
- IP networking (IP, TCP/IP, Ethernet)
- Telecommunications & telephony systems
- SIP and VoIP technologies
- Wireless technologies
- Troubleshooting in telecom/IP network environments
- Experience managing telecom field deployments or traffic migrations
- Strong communication, presentation, and interpersonal skills, with the ability to work effectively with diverse and remote teams.
- Strong computer literacy including Microsoft Office.
- Experience with Smartsheet (or similar PM tools such as MS Project or Jira).
- Ability to work outside normal business hours when required.
- Must be legally authorized to work in the United States. Sponsorship is not available.
- Experience with delivery processes involving field deployments and telecommunications traffic migration.
- PMP certification.
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Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
US Citizens and all other parties authorized to work in the US are encouraged to apply.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
