MongoDB is seeking a Release Manager for the core database. You’ll be joining the Server Triage and Release (STAR) Team, a team within the Core Database Engineering group. The STAR team is the interface to the development team for Technical Services and Field Engineering. Investigating the trickiest Server bugs encountered in the field, the STAR team ensures that fixes are delivered to customers quickly.

In this role, you will be responsible for investigating problems and scaling our processes as MongoDB grows to maintain and disseminate a holistic view of issues in the field so we can more rapidly improve user experience. Position is based in New York City (preferred), open to remote locations. 

What You’ll Do

• Maintain a global view of cases that have been escalated to the Server Development team and drive them forward to resolution
• Manage the release of MongoDB to deliver critical fixes and major feature improvements
• Investigate and summarize significant issues for internal and external users
• Recognize patterns in a sea of information and take action accordingly
• Contribute to tooling to help diagnose or track issues over time
• Anticipate potential user impact and ensure solutions are prioritized

What You’ll Need to Succeed

• Excellent technical communication skills to facilitate sound decision making
• Proclivity to identify inefficiencies and automate manual processes
• Technical ability to:
  • Quickly grok and clearly synthesize implications of system behavior
  • Contribute readily to tools written in Javascript, Python, or Go
  • Read and understand the intent of code and stack traces in many languages, especially C++

What You’ll Benefit From

• Experience as a release manager of a very technical product
• Experience delegating and prioritizing work without direct authority
• Experience implementing new processes that require organizational buy-in
• Familiarity with Github, Jira, and continuous integration testing
• Technical aptitude in one or more of the following areas:
  • Systems, network, database administration
  • Consulting, technical support, or site reliability engineering
  • Experience administering large-scale production environments, including hardware, operating systems (Linux/Unix), networks (including firewalls and load balancers)
• Interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc
• Experience using or managing MongoDB

Success Measures

In 3 Months:

• You coordinate the release of all patch versions of MongoDB
• You have written detailed issue summaries for downstream teams
• You have identified inefficiencies in our current process as you ramped

In 6 Months:

• You have begun improving your productivity by contributing to tools and processes
• You have begun effectively advocating for improvements outside of your domain
• You can take any bug report and work it to completion, either by working it yourself or knowing how to pull in additional help

In 12 Months:

• You have shadowed a major release of MongoDB and are ready to lead the next one
• You have significantly improved the release process and its artifacts 

“MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws”