Property Adjuster

Title: Property Adjuster 

Location: Austin, TX (Hybrid - 2x/week) 

Reports To: Claims Supervisor

About Hippo:

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home.  

About This Role:

We’re seeking an experienced Property Adjuster to handle homeowner claims involving multiple states. You’ll be able to use your expert discernment in handling each case, but you’ll also have a team to rely on to help come up with innovative solutions. Hippo is proud to leverage technology to be able to process claims expeditiously, which means little to no travel is required. Day to day, this Property Adjuster will work with customers over the phone to provide excellent customer service and coordinate the inspection process as well as payments for losses.

About You:

We’re looking for a Property Adjuster who is empathetic and dedicated to truly understanding the needs of our customers, ensuring every interaction delivers value and care. The ideal candidate is a critical thinker who can recognize irregularities, spot patterns, and help prevent fraud. You’re enthusiastic about working for a company that’s disrupting the norm and reimagining how we serve customers. As a team player, you enjoy collaborating with others, sharing knowledge, and contributing to collective success. You’re also an overachiever, driven to exceed expectations and deliver outstanding results in a fast-paced, dynamic environment.

What You’ll Do:

• Makes prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment
• Interview insureds and review factual information to prepare damage estimates
• Evaluate and make recommendations regarding coverage of claims, determine liability for claims, and negotiate settlements within designated limits.
• Explains coverage to policyholders providing excellent customer service
• Assign vendors for fieldwork
• Maintains electronic records that accurately and thoroughly document all file-handling activity
• Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
• Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusions while keeping the customer informed throughout the life cycle of the claim process

Must Haves:

• Minimum 2 years of experience in desk adjusting in different perils including (but not limited to) weather and water claims
• Current and active Resident Adjuster's license required
• Experience with Xactimate software is required
• Strong understanding of claims processes and policy language
• Property background is required
• Self-motivated and directed; the ability to collaborate is a must, but you will be autonomous and expected to succeed without direction
• Flexible and willing to do what is needed to get great work done
• A natural inclination to work within a culture that is fast-paced and dynamic
• Superb phone skills and quality customer experience
• Bachelor’s degree preferred

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available for onsite employees 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.