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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This role is a work from home opportunity, which can be based anywhere in the United States.
The Quality Analyst plays a critical role in developing consistent, competitive, and evaluator-focused proposals by advancing quality governance, delivering structured feedback, and providing data-driven insights throughout every stage of the proposal. Serving as a partner to proposal team members and key stakeholders, this role helps inform priorities, reduce risk, strengthen decision-making, and drive continuous improvement from bid to bid.
The Quality Analyst champions the value of quality by supporting enterprise quality initiatives across all RFPs. Through close collaboration with writers, subject matter experts, and business partners, this role helps ensure content is compliant, compelling, and responsive. Successful candidates continuously expand their knowledge of Aetna Medicaid, our products and services, and industry best practices to deliver thoughtful, high-impact quality tools and reviews that strengthen proposal outcomes and team success.
Position Responsibilities:
Conduct structured quality checks to support compliance, consistency, and responsiveness to RFP requirements, following established guidelines and processes.
Ensure all content aligns with Aetna style, bid guides, templates, and brand voice, maintaining consistency across proposal materials.
Collaborate with proposal writers and Quality team members to provide clear, constructive edits and feedback throughout the review process.
Utilize editing and collaboration tools (e.g., SharePoint, Microsoft Word, PerfectIt, and AI-enabled tools) to enhance efficiency and consistency.
Follow defined proposal processes, timelines, and quality standards to ensure timely and accurate completion of assigned work.
Build foundational knowledge of Aetna Medicaid products, proposal structure, and industry best practices to support quality development.
Actively participate in team meetings, training, and coaching to continuously strengthen editing, compliance, and quality review skills that drive effectiveness and efficiency.
Ability to work extended hours including nights and weekends during proposal review stages.
Support and drive the development of internal processes and procedures, including scorecards, quality business reports, style guides, and performance measures.
Required Qualifications
Two plus years of experience in a quality reviewer/editor capacity.
Medicaid Managed Care or government and healthcare knowledge / experience.
Excellent written and verbal communication skills, with understanding of Associated Press and internal style guides.
Proficiency in Microsoft Office products (SharePoint, Word, Excel, Teams, PowerPoint) and AI technology/tools (Asana, Domo, proposal management software).
Ability to travel – up to 15-30%.
Preferred Qualifications
- Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification
Education
- Bachelor’s degree or equivalent work experience
Pay Range
The typical pay range for this role is:
$54,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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