Provider Adoption / Onboarding Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This role within Interoperability is responsible for driving provider adoption and onboarding of clinical data connections within an assigned region. The role works closely with Network, providers, and internal teams to move providers through onboarding, strengthen adoption, resolve barriers, and improve performance. This person serves as a key execution lead for provider engagement in the region by advancing connection opportunities, coordinating onboarding activity, and keeping work moving across provider-facing and internal partners. The role translates enterprise priorities into practical execution plans that improve provider adoption, reduce administrative burden, and support current Interoperability priorities.

Responsibilities

• Drive provider adoption and onboarding of Interoperability clinical data connections within an assigned region

• Lead provider engagement activities, including outreach, introductory conversations, implementation meetings, provider-facing calls, follow-up communications, and activation support

• Communicate connection opportunities, capabilities, and value to strengthen provider understanding and adoption

• Build strong working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans

• Coordinate onboarding activity across providers and internal teams to keep work on track and maintain progress toward activation

• Maintain tracking, reporting, and communication processes that support onboarding progress, connection status, and stakeholder visibility

• Share dashboards, scorecards, and performance insights with providers and internal stakeholders to highlight opportunities, inform decisions, and support better outcomes

• Drive barrier resolution by coordinating with internal partners, surfacing issues, and helping move stalled work forward

• Identify workflow inefficiencies and support process improvements that simplify work and improve provider and internal team experience

• Apply strong project management discipline to manage competing priorities, coordinate across workstreams, and advance execution

• Support regional initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program

Qualifications

• Strong partnership, collaboration, communication, negotiation, and relationship management skills, with the ability to work effectively across providers, Network, internal business partners, and senior leaders

• Strong project management skills, including planning, prioritization, coordination, and management of multiple initiatives across competing timelines

• Experience maintaining tracking, reporting, and communication processes and using performance data to support stakeholder discussions and business decisions

• Demonstrated strength in problem solving, process improvement, and navigating ambiguity in a cross-functional environment

• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry

• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support preferred

• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP) with a combination of other relevant experience

Education

• Bachelor’s degree in business, healthcare administration, health information management, public health, or a related field preferred

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.