Support contractor quality control for a federal Microsoft 365 program: maintain Quality Control Plan, monitor performance against PWS/QASP, review deliverables and documentation, track actions/issues/ corrective actions, support root-cause analysis and Section 508 review, coordinate with technical teams, and support bi-weekly/monthly reporting and CPARS evidence.
About ARSIEM Corporation
At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM is looking for a self-starting, motivated Quality Assurance Analyst to support a federal Microsoft 365 Contractor Support Services program. The Quality Assurance Analyst will support contractor-side quality control, deliverable review, performance monitoring, reporting quality, corrective action tracking, and documentation compliance against the PWS, QASP, and Quality Control Plan. This position is primarily remote.
Responsibilities
- Support implementation and maintenance of the contractor’s Quality Control Plan.
- Monitor contractor performance against PWS requirements, deliverable schedules, quality standards, and QASP performance expectations.
- Review deliverables, reports, plans, schedules, technical documentation, and work products for accuracy, completeness, consistency, timeliness, and quality.
- Support development and quality review of the Project Management Plan, RACI chart, Integrated Master Schedule, transition-in documentation, transition-out documentation, GFE reports, status reports, and monthly consolidated reports.
- Track actions, issues, risks, mitigations, escalations, accomplishments, closures, customer feedback, and corrective actions.
- Support root cause analysis and non-recurrence tracking for defective, incomplete, late, or nonconforming work products.
- Coordinate with technical teams to ensure M365 deliverables and documentation align with contract requirements.
- Assist with Section 508 review of deliverables, as applicable.
- Maintain objective evidence supporting successful contract performance and CPARS outcomes.
- Support bi-weekly and monthly reporting activities.
Minimum Qualifications
- Minimum 5 years of experience supporting Microsoft 365, IT service delivery, quality assurance, quality control, project controls, or technical documentation in a large corporate or government environment.
- Experience reviewing technical deliverables, project documentation, status reports, schedules, risks, and action-item tracking.
- Knowledge of Microsoft 365 cloud services, including SharePoint Online, OneDrive for Business, Exchange Online, Teams, Power Platform, Copilot, Azure/Azure AD, Intune, and related services.
- Experience supporting quality control processes, performance metrics, corrective actions, or process improvement.
- Excellent written and oral communication skills.
- Strong attention to detail and ability to manage deadlines across multiple deliverables.
- Ability to complete IRS MBI/security onboarding and required IRS security training.
Preferred Qualifications
- Experience supporting federal government contracts, QCP/QASP implementation, CPARS support, or performance-based service contracts.
- Experience with Microsoft Project, SharePoint, Teams, Power BI, Excel, and document control processes.
- Experience with Section 508 documentation review.
- Experience supporting M365 governance, compliance, or enterprise reporting.
Benefits
For an overview of ARSIEM benefits, please visit https://www.arsiem.com/careers/
Clearance Requirement: This position requires the ability to complete IRS MBI/security onboarding and required federal security training.
Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is 3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is 3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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