Quality Assurance Analyst

POSITION SUMMARY

We are seeking an experienced and proactive QA Analyst to join our dynamic Technology Services team and lead the system analysis and quality assurance of technical, often complex, prioritized organizational projects through the Agile development process.
 
The ideal candidate will be responsible for ensuring the quality and reliability of our software products by designing, implementing and executing comprehensive testing strategies, including setting up and managing regression and automated testing processes. This role will collaborate closely with developers, business owners and other stakeholders to identify issues, drive resolutions and deliver high quality products to our users. As a dual-role contributor, the candidate will also facilitate Agile Scrum ceremonies, ensuring smooth collaboration within the team and driving projects to successful completion. 

MAJOR DUTIES AND RESPONSIBILITIES

Duties and responsibilities of this role include but are not limited to the following:
 
• Testing Strategy Development: Design, implement, and maintain a comprehensive testing strategy,
  including manual, automated, performance, security, usability and regression testing, to ensure
  software quality across projects and releases.
• Test Planning & Execution: Write detailed test plans, create test cases and schedules, and execute tests
  for various applications and systems, ensuring comprehensive coverage of functional and non-functional requirements.
• Defect Tracking & Resolution: Identify, document, and track software defects via Azure DevOps through
  their lifecycle, collaborating with development teams to ensure timely resolution and retesting of fixes.
• Regression Testing: Establish and manage regression test suites to verify that new code changes do not
  adversely affect existing functionality, ensuring the stability of software updates and releases.
• Automation Setup: Develop and maintain automated testing frameworks, focusing on enhancing
  efficiency and consistency in the testing process.
• Collaboration: Work closely with developers, business analysts, and business owners to understand the
  business and their requirements, review specifications, and provide input on testing needs throughout
  the development lifecycle.
• Quality Metrics & Reporting: Monitor testing progress and quality metrics, generating reports that
  provide insights into test coverage, defect rates, and overall software quality.
• Continuous Improvement: Contribute to maturity and governance of quality controls and procedures, including supporting the
  development of the organization’s PMO.
• Sprint Planning & Backlog Management: Collaborate with product owners and the Business Analyst to
  define and prioritize user stories, ensuring that the development team has a clear and achievable plan
  for each sprint.
• Impediment Removal: Identify and resolve obstacles that may impede team progress, promoting an
  environment that allows the team to work efficiently and effectively.
• Team Development: Foster a culture of continuous improvement by guiding the team in Agile best
  practices, helping them to become more self-organized and collaborative.
• Performance Tracking: Monitor sprint progress, track team performance metrics, and provide feedback
  to ensure successful delivery of sprint goals and high-quality products.
• Drive Continuous Improvement: Help the team reflect on and implement improvements in both
  processes and work quality during retrospectives.

CORE QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology AND 3+ years of experience as a QA
  Analyst with hands-on experience in automated testing tools OR
• 7+ years of equivalent work experience as a QA Analyst with hands-on experience in automated testing
  tools.
• Must be able to prepare acceptance test plans, test cases, and QA processes and work directly with
  end-users to ensure that application functionality meets requirements.
• Strong understanding of Agile development methodology, Microsoft DevOps experience preferred.
• Must be authorized to work lawfully in the United States for The Battery Network, with or without
  sponsorship. 

PREFERRED QUALIFICATIONS

• Relevant certifications (e.g., ISTQB Certified Tester) are a plus.
• Familiarity with cloud architecture (Microsoft Business Dynamics ERP/CRM experience a plus).
• General experience with Customer Relationship Management (CRM) systems and practices preferred.
• Experience with test management tools (e.g., MS DevOps, TestRail) and defect tracking systems.
• Experience working closely with Technology Services vendor development partners.
• Strong working knowledge of Waterfall, Agile (Scrum, Kanban), and hybrid agile methodologies.
• Experience implementing Regression Testing a plus.
• Experience with Power BI is a plus.

SKILLS, KNOWLEDGE, & EXPERIENCE

•  Strong understanding of software development life cycle (SDLC) and quality assurance processes and
  responsibilities.
• Experience introducing new concepts and processes within organizations, including business
  engagement and training.
• Understands technical scenarios and requirements.
• A quick learner, with the ability to efficiently learn business concepts.
• Excellent communication and collaboration skills, with the ability to work effectively within a cross-functional team.
• Must be highly organized, with attention to detail and commitment to clear documentation.
• Excellent analytical, mathematical, and creative problem-solving skills; must be logical and efficient.
• Able to work independently, or partner with technical staff with a collaborative, hands-on approach.
• Self-motivated and ability to stay focused.
• Able to adapt to a changing environment; comfort working in a fluid environment where processes may
  change.
• Demonstrated planning skills with ability to think strategically, both short and long-term.
• Able to effectively prioritize and execute tasks.
• Be eager to join a team that embraces diversity, equity and inclusion as core values and fosters a culture
  of collaboration and innovation.

WORKING CONDITIONS

• This position is remote based within the United States. Candidates must be able to work from a U.S.-
  based location and be eligible to work lawfully in the United States for The Battery Network.
• Limited travel (estimated 3-4 times per year) as needed. Travel could include, but not be limited to,
  attending conferences, customer meetings, or team/organization-wide meetings.
• Standard work hours are Monday–Friday, 8 hours per day. Some roles may require additional hours
  during peak periods. We prioritize the quality and timeliness of work over rigid schedules and recognize
  the importance of connection, collaboration, and work-life balance. To support this, we offer flexible
  scheduling where roles allow, and in alignment with current policy, while ensuring operational needs and
  team collaboration are met.

ABOUT THE BATTERY NETWORK

At The Battery Network, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. 

The way we operate contributes to the success of our employees and our organization. We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity and intercultural collaboration is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet. 

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic. 

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. You can learn more about our work culture, values, and benefits at our Careers page:  The Battery Network - Careers