Rating & Marketing Support - Commercial Lines

Title: Rating Marketing Support – Shared Services 

Work Mode: Fully Remote| Location/Supporting: Longwood, FL office | Experience: Previous commercial lines experience. Previous commercial rating experience. License highly preferred. 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: The Rating & Marketing Support role is a mid-level position within IOA’s Shared Services team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations. The ideal candidate is service-oriented, technically proficient, and thrives in a collaborative, fast-paced environment. The ideal candidate will have a commercial lines background. This position offers opportunities for professional development and career growth while contributing to IOA’s mission and values. 
 
Key Responsibilities: 

• Support Agents and Teams: Deliver rating and marketing support to agents and account teams across IOA locations. 

• Quote and Bind Coverage: Provide quotes and bind new business and endorsements through multiple carriers. 

• Carrier Communication: Build and maintain strong relationships with carrier underwriters through frequent and professional communication. 

• Carrier Updates: Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements. 

• Marketing Strategy: Research and apply marketing solutions tailored to client and carrier needs. 

• Internal Guidance: Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement. 

• Rate and Remarket: Accurately rate new business, remarket renewal accounts, and process endorsements. 

• Proposal Knowledge: Maintain working knowledge of proposal formats and expectations. 

• Process Improvement: Create and implement procedures to enhance rating and marketing efficiency. 

• Sales Support: Identify and act on opportunities to support business growth. 

• Performance Monitoring: Track individual productivity, quality, and service standards, and take corrective action when needed. 

• Team Collaboration: Provide back-up support to teammates to ensure consistent service excellence. 

• Professional Development: Participate in training, mentoring, and ongoing development opportunities. 

• Skill Enhancement: Continuously improve professional skills through internal and external learning. 

• Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

• Excellent organization, multi-tasking, delegation, and decision-making skills 

• Previous commercial lines experience

• Outstanding customer service and communication abilities 

• Ability to manage high volumes of work with accuracy 

• Proficiency with PC and Microsoft suite of applications 

• High School diploma 

 
What We Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s)