Greet and check patients in/out, capture insurance and co-pays, scan documents, and communicate with clinical and billing staff via phone, chat, and email. Provide excellent customer service in a fast-paced clinic, perform accurate data entry across multiple systems, and travel between clinic sites as assigned.
Why join Austin Retina Associates?
Competitive market pay including pay and annual pay reviews. Earn while you learn!
Company paid health insurance, life insurance, dental, vision, Employee Assistance Program (EAP), employer paid 401(k) contribution up to 3% with no employee contribution required. Gym membership discounts, and discount ticket and event programs.
Join our team and as we #savesight in Central Texas. We are looking for a responsible, bilingual, self-motivated individual who wants to be the star of our patient satisfaction team. You will welcome, check in and provide that extra customer experience in one of our 15 busy clinics.
Other duties will include:
- Greet, check in and check out patients. Capturing insurance and other key information, scanning documents as needed and collecting co-pays.
- You will stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff
Essential technical skills that will make you successful in this role include:
- Bilingual required
- Skill with multitasking in a fast-paced environment
- Quick and accurate keyboarding and data entry skills. Simultaneously use multiple computer systems/screens to communicate and input information
- Skill/ability with efficient computer use including browsers, multiple windows/tabs, scanners, etc.
- Warm demeanor and personality while engaging with patients and staff. Be the welcome committee with a smile
- Ability to develop and maintain effective work relationships in a high-paced, sometimes high-stress environment
- Ability to be on time, alert, ready for work and to make a difference for our patients
- Valid Texas Driver's license with a minimum of 3 years of clear driving history
Additional Details
- Schedules assigned by supervisor on a monthly basis
- This position does require travel
- Hourly pay (FLSA non-exempt, eligible for overtime)
- Pay range: $18- $22 / hr (depends on experience level)
Ability to see and hear patients and coworkers
Ability to speak loud enough for patients to hear
Ability to operate computer devices continually during the work day
Ability to stand for several hours at a time
Austin Retina Associates Austin, Texas, USA Office
Austin, TX, United States
Austin Retina Associates Round Rock, Texas, USA Office
1545 Round Rock Avenue, Suite 200, Round Rock, United States, 78681
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