Job Description
About this role:
Wells Fargo is seeking a Regional Coach with National Branch Growth & Enablement as part of Consumer, Small & Business Banking. This role will be responsible for improving branch network performance (productivity, efficiency, customer experience) primarily through the delivery of scalable workshops, along with targeted coaching (new DMs), all focused on management routines, behavior skill development, affluent, small business and partner product activities
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Deliver Workshops
• Coordinate logistics and facilitate pre-developed workshop content in person (and at times virtually), to support skill, knowledge, and execution of the Behavior Framework, Management Cycle, affluent activities, small business, partner products, and other priority topics (e.g., transformation of operating model in branches).
• Topics will be determined according to local business opportunity and/or national focus as directed by NBN leadership.
Coach Select DMs
• Conduct branch visits to coach the behavior framework, management cycle, and affluent activities with select DMs (i.e. new DMs identified by Region Executives) to support their understanding and execution of the behavior framework, management cycle, affluent priorities, small business priorities, and other focus areas.
Support Branch leadership in identifying opportunities and providing feedback
• Identify opportunities and align with Regional Executives and District Managers, leveraging workshop/branch observations and feedback to implement simple actions to boost success.
• Lead resource in how to effectively execute and leverage behavior framework, management cycle, affluent, basic small business activities, and referrals to other partner products.
• Support district managers in facilitation of District Manager-led Branch Manager meetings.
• Consulted by Regionals and District Managers on performance evaluations for Branch Managers and other bankers.
• Support customer and employee-facing pilots and rollouts as needed, including gathering feedback and learning what works/what doesn't.
Required Qualifications:
• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Proven ability to coach others, driving behavioral change and large-scale training intrinsics
• Strong coaching, partnership, and influence skills to guide prioritization and effective skill execution at multiple levels (without direct authority)
• Ability to communicate the why, show coach, practice, and guide effective behavior execution to support employee development and success
• Proven written, oral, and presentation skills, including dynamic and engaging workshop facilitation to drive employee knowledge and skill
Knowledge of behavioral framework and how to drive performance in branches
• Expert understanding of the behavior framework, management cycle, and affluent activities, and how each leads to improved customer experience and business growth
• Understanding of the Branch P&L/scorecard and how to identify areas for improvement; fluent in data and prioritization of opportunities based on impact
• Broad understanding of how the bank branches operate
Highly organized in order to deliver in a dynamic environment with competing priorities
• Highly organized with strong detail orientation, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
• Effectively self-manage, using effective organizational capabilities and stakeholder engagement, managing simultaneous efforts while remaining agile to emerging priorities
Job Expectations:
• This position is not eligible for Visa sponsorship
• Ability to travel upwards of 50-75% of the time
• Reliable transportation
Locations:
Los Angeles
Pasadena
Burbank
Woodland hills
Oxnard
Santa Clarita
Northridge
Panorama City
Lancaster
Camarillo
About this role:
Wells Fargo is seeking a Regional Coach with National Branch Growth & Enablement as part of Consumer, Small & Business Banking. This role will be responsible for improving branch network performance (productivity, efficiency, customer experience) primarily through the delivery of scalable workshops, along with targeted coaching (new DMs), all focused on management routines, behavior skill development, affluent, small business and partner product activities
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Deliver Workshops
• Coordinate logistics and facilitate pre-developed workshop content in person (and at times virtually), to support skill, knowledge, and execution of the Behavior Framework, Management Cycle, affluent activities, small business, partner products, and other priority topics (e.g., transformation of operating model in branches).
• Topics will be determined according to local business opportunity and/or national focus as directed by NBN leadership.
Coach Select DMs
• Conduct branch visits to coach the behavior framework, management cycle, and affluent activities with select DMs (i.e. new DMs identified by Region Executives) to support their understanding and execution of the behavior framework, management cycle, affluent priorities, small business priorities, and other focus areas.
Support Branch leadership in identifying opportunities and providing feedback
• Identify opportunities and align with Regional Executives and District Managers, leveraging workshop/branch observations and feedback to implement simple actions to boost success.
• Lead resource in how to effectively execute and leverage behavior framework, management cycle, affluent, basic small business activities, and referrals to other partner products.
• Support district managers in facilitation of District Manager-led Branch Manager meetings.
• Consulted by Regionals and District Managers on performance evaluations for Branch Managers and other bankers.
• Support customer and employee-facing pilots and rollouts as needed, including gathering feedback and learning what works/what doesn't.
Required Qualifications:
• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Proven ability to coach others, driving behavioral change and large-scale training intrinsics
• Strong coaching, partnership, and influence skills to guide prioritization and effective skill execution at multiple levels (without direct authority)
• Ability to communicate the why, show coach, practice, and guide effective behavior execution to support employee development and success
• Proven written, oral, and presentation skills, including dynamic and engaging workshop facilitation to drive employee knowledge and skill
Knowledge of behavioral framework and how to drive performance in branches
• Expert understanding of the behavior framework, management cycle, and affluent activities, and how each leads to improved customer experience and business growth
• Understanding of the Branch P&L/scorecard and how to identify areas for improvement; fluent in data and prioritization of opportunities based on impact
• Broad understanding of how the bank branches operate
Highly organized in order to deliver in a dynamic environment with competing priorities
• Highly organized with strong detail orientation, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
• Effectively self-manage, using effective organizational capabilities and stakeholder engagement, managing simultaneous efforts while remaining agile to emerging priorities
Job Expectations:
• This position is not eligible for Visa sponsorship
• Ability to travel upwards of 50-75% of the time
• Reliable transportation
Locations:
Los Angeles
Pasadena
Burbank
Woodland hills
Oxnard
Santa Clarita
Northridge
Panorama City
Lancaster
Camarillo
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