Regional Director of Business Operations - North Region Provider Practices

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Directs the business operations related to revenue cycle, academic affairs, new and current business strategy analysis and communications. Oversees the Project Management Department and directs complex, cross-functional initiatives that support the health system’s strategic, operational, and clinical goals. Provides end-to-end project management to ensure initiatives are delivered on time, within scope, and within budget. Collaborates with clinical, administrative, and technical leaders to coordinate resources, improve processes, and drive organizational performance. Requires strong analytical, organizational, and leadership skills in a fast-paced healthcare environment.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors Degree in business, healthcare, or other related field

EXPERIENCE:

1. Eight (8) years of experience in healthcare leadership positions with knowledge of program development, marketing, information technology, and strategic analysis.

To be completed as established by department: (Administered at Department level)

1. Black Belt issued by Six Sigma (CSSMBB)

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s Degree in business, healthcare or other related field

EXPERIENCE:

1. Experience working with EPIC.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Establishes key performance indicators (KPIs) to evaluate project success, financial performance, and operational impact

2. Identifies and implements solutions in areas of opportunities and coordinates improvement activities to gain operational and clinical efficiencies.

3. Hires, fires manages and evaluates the performance of employees. Responsible for all human resource functions of assigned department(s).

4 Directs and mentors a team of project managers, analysts, and coordinators, fostering professional growth and maintaining a high-performance culture.

5. Completes monitoring and evaluation of potential new services and sites of expansion, as well as evaluation of existing services and sites and provides feedback to leadership.

6 Provides executive-level dashboards and presentations summarizing portfolio performance, risks, and strategic outcomes.

7. Maximizes revenue cycle and clinical and financial accountability through process improvement of provider documentation, coding, billing, denials management, templates, EPIC and IT resources.

8 . Utilizes data and analytics to drive continuous improvement and ensure project management maturity across the organization. 

9. Promotes collaboration, knowledge sharing, and continuous improvement across all project teams and stakeholders.

10. Develops community educational services and partnerships to improve referral performance for all services and sites.

11. Partners with executive and clinical leadership to define strategic priorities, evaluate organizational readiness, and ensure initiatives align with long-term operational and patient care goals.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office work which includes sitting for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Office work which includes sitting for extended periods of time.

2. Travel across  footprint as needed.

SKILLS AND ABILITIES:

1. Strong oral and written communication skills.

2. Strong analytics and attention to detail.

3. Ability to solve problems and prioritize multiple projects.

4. Ability to work with provider and administrative leadership across the system.

5. Strong Computer skills to include Word, Excel, PowerPoint – EPIC preferred.

Additional Job Description:

*CA

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

WH Wheeling Hospital Inc.

Cost Center:

6134 WH Physician Practice Administration

Address:

1 Medical Park Drive

Wheeling

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.