Regional HR Manager

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Regional Human Resources Manager supports field operations in key areas of human resources within an assigned region. The responsibilities include support and oversight of talent acquisition, Team Member development, talent and succession planning, and leave, benefit and compensation administration. The Regional HR Manager will guide, train and participate in the execution of HR policies and processes while supporting the strategic objectives, culture and values of the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Partners with and supports field operations
• Assists in the development and implementation of staffing/recruiting plans.  Supports recruiting efforts, selection process and the onboarding of new Team Members
• Guides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planning
• Partners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projects
• Maintains benefits and compensation knowledge
• Manages and supports Team Member relations and investigations
• Acts as a professional role model
• Guides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and procedures
• Establishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needs
• Supports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in place
• Guide and support Field Leadership in the recruitment and selection process utilizing Company best practices
• Participates in panel interviews and provides interview results and recommendations to hiring managers
• Assists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increases.
• Works with the Human Resource Services and Administration to oversee the background/drug check activities
• Assesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc.)
• Analyzes statistical data and reports with field leadership and Vice President HR to identify and determine areas of trends and opportunity (e.g., vacancy rates, turnover, and talent gaps) and recommend action items and strategies
• Develops recommendations for improving procedures and practices
• Conducts HR training
• Conducts exit interviews and provides feedback to field leadership
• Supports Human Resources initiatives
• Reports unethical behavior through proper channels
• Efficiently and effectively manages resources and capacity
• Participates in special human resources projects, as requested, by the human resources Leadership Team
• Models the Company’s core values
• Successfully demonstrates the ability to influence positive change in others
• Creates and sustains excellent internal and external customer service
• Develops strong working relationships
• Provides quality work, products and processes to ensure alignment with company standards, values and initiatives.
• Knowledgeable in and ability to apply all regulatory requirements, Company policies and procedures
• Ability to build highly effective business partnerships using influence, consultative skills and diplomacy
• Well versed on our compensation and benefits programs
• Ability to motivate and enable others to achieve results through their contribution
• Demonstrated strong verbal and written communication and interpersonal skills
• Attention to detail and accuracy; and time management and organizational skills
• Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
• Management of labor relations processes: employment contracts, vacation registration, disabilities, permits, bonuses, well-documented benefits. (LATAM Only)
• Diagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagement.
• Mediate and resolve labor conflicts, ensuring a positive and productive work environment (LATAM only)

EDUCATION & EXPERIENCE:

• Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related field.
• Progressive Human Resources generalist experience
• PHR or SPHR certification preferred
• Retail/pawn and multi-unit experience preferred

EZCORP is an equal opportunity employer