Regional Manager, Business Development

Service Center

Core Responsibilities

• Strategic Growth & Business Development: Identify and secure high-value partnerships with insurance carriers, local dealerships, and commercial fleet managers to ensure a steady stream of vehicle repair and auto glass replacement referrals.
• Team Leadership & Coaching: Recruit, train, and lead a team of Regional Account Specialists. Set performance benchmarks, provide field coaching on sales and community initiatives, while also ensuring the team meets both revenue and client retention goals for all lines of business.
• Performance Monitoring & KPIs: Track critical industry metrics such as Client Metrics, Work in Process, Capture Rate, and Customer Satisfaction Index (CSI).
• Operational Liaison: Coordinate with collision and glass operations teammates to ensure alignment on sales goals, strategies and community initiatives.
• Technical Sales Oversight: Ensure the team effectively promotes high-margin services, such as ADAS (Advanced Driver Assistance Systems) calibration, which is a critical growth driver in 2026.
• Industry & Expo Representation: Strategically coordinate and manage the company’s presence at major industry events and expos. This includes overseeing booth logistics, speaking engagements, and lead-generation strategies.
• Community & Philanthropic Initiatives: Spearhead the company’s "Community Initiative" program in the field. You will lead the team in organizing local charity events and participating in national programs like NABC Recycled Rides, which refurbishes vehicles for families in need.

Required Skills & Qualifications

• 5+ years of sales/sales management experience, preferably within the automotive or collision repair industry.
• Proficiency in automotive-specific CRM platforms (e.g., Salesforce) and repair estimating software.
• Success record with complex selling and sales processes in B2B markets; B2C experience also an asset
• Ability to communicate effectively and influence executives and director level contacts
• Excellent negotiation, and communication skills
• Ability to create and deliver presentations tailored to audience needs
• Ability to work effectively across complex internal and external environments
• Possess strong organizational, multi-tasking skills; adapts easily to fast-paced environment
• Ability to adapt and evolve to everchanging environment and industry trends
• Excellent knowledge of MS Office; Word, PowerPoint, and Excel
• Solid written and verbal communication skills
• Self-starter with the ability to work independently or in a team environment
• Must be at least 21 years of age
• Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers