Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As a Relationship Manager, you will manage a geographically based portfolio of financial institution clients and serve as a strategic partner across the client lifecycle. You will work with enterprise clients and internal stakeholders to align business goals, identify solution opportunities, and strengthen long-term partnerships. Your work is important to client retention, revenue growth, and the overall value clients realize from working with Fiserv.

What you'll do:

• Manage a geographically based portfolio of financial institution clients to strengthen partnerships, support retention, and expand revenue opportunities
• Develop a working knowledge of core applications, surround products, and clients’ current environments to support solution discussions and business planning
• Partner with clients to assess business processes and align recommendations to their short- and long-term business objectives
• Propose bundled solutions, including pan-Fiserv offerings, to help clients achieve desired business and operational outcomes
• Collaborate with clients and cross-functional stakeholders to define technical and business requirements for proposals and solution recommendations
• Support sales initiatives by contributing to technical architecture and solution design discussions
• Maintain current knowledge of industry trends, banking operations, and product capabilities to support client conversations and represent Fiserv effectively

Experience you'll need to have:

• 10+ years of experience in technical sales, relationship management, or consultative solution selling within the banking or financial services industry
• 10+ years of experience managing and growing relationships with large, complex financial institution clients
• Experience assessing bank operations, business processes, and technical solution requirements to support client objectives
• Experience presenting recommendations, leading client discussions, and communicating technical concepts to business and technical audiences
• Bachelor’s degree and/or equivalent combination of education, work history and military experience.

Experience that would be great to have:

• Knowledge of Fiserv core products and experience supporting clients with complex integration requirements
• Additional training in banking, financial services, or related business operations
• Experience with host-based systems, financial data processing systems, or similar enterprise technology environments
• Proficiency using Microsoft Word, Excel, PowerPoint, and Outlook

Travel: This role require frequent travel up to 50%

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.